Parveen Travels — bus is not kept in hold until the passenger arrives if delayed due to unexpected situations

The parveen travels buses doesn't wait for the passengers if incase the passengers arrival delays due to heavy traffic... But if the case is where the passengers need to wait for the bus which delays by half an hour to one hour we need to wait so long which doesn't even matters to the travels people... This is too bad and we are not given preference or importance at any cost from parveen travels... Even my dad runs travels but he knows how to treat customers and being such a big bus travels you people are surviving because o[censored]s only... Please keep that in mind before reacting to the customers during emergency situations...