Parveen Travels — Bus service delay

Address:

Parveen travels, kaliamman koil street, chennai

We were to board bus to kodai from Chennai on 22nd dec at 8.30 pm.
It is now 10.47pm and the bus has still not come to location.
When enquired at Parveen travels helpdesk, they were very unprofessional and provided different answers each time.
No communication has been provided or any updates given till now whatsoever
There are many kids and elderly people who are waiting at this bus stop which has zero amenities with no help at all. Kindly action asap.