Parveen Travels — Cant cancel ticket online in their website

Address:

Trivandrum

Not able to cancel the ticket taken for tomorrow(18th april 2022) evening 5:30 pm from Trivandrum to Pondichery. Their site is showing error when trying cancellation.
I had called customer care also and they told that they can’t do the cancellation for tickets taken by own thru online.
Considering above i had placed request to cancel the ticket well before 24hrs thru their customer care mail id, but till now no response.
This is the mail i had send them.

Hi,
Need to cancel below PNR details ticket urgently. I had tried cancellation in your website, but it’s showing error.
Requesting you to cancel the ticket and initiate the refund.

PNR - ABBM4CGW403196
Traveller name - Gouri praveen
Mail id- [protected]@gmail.com