Parveen Travels — Compensation requested as booked bus got cancelled and given alternate bus without requested amenities

Address:

37, 100 Feet Rd, Next to Vijayakanth Kalyanamandapam, Janakiraman Colony, Koyambedu, Chennai, Tamil Nadu 600106

PNR # ABBN1QDV561615
Travel : Chennai to krishnagiri
Date : Jan 26, 2023
Passenger name : Ijaz
Passenger Name : Ayesha

I chose to travel this 4.45pm Smart bus from Parveen travels as i accompanied my two kids (toddler and pre-schooler) with my wife. i particularly chose this bus as it had bathroom facility and snacks were available with water bottle however we were given different bus as booked bus got breakdown, more than an hour delay in getting alternate bus, booking office agent kept asking to wait 5 minutes from 4.45 pm on that day and it prolonged more than an hour and the given alternate bus condition was too poor and Pull back was not available on top of it, driver was rude to the passengers, we were given seats only in the last, we booked middle seats with parveen travels but got last seats which was not comfortable at all, we accompanied kids as well. We felt too bad and experience with Parveen travels was worst.

When i called Parveen travels booking office CMBT(Koyambedu) and asked for compensation as given alternate bus did not have required amenities, they asked us to adjust it, when I kept asking for compensation they asked me to call Parveen travels customer care, when i called customer care and explained about the hassles which i gone through they asked me to drop an email. I dropped my concern in detail below to Parveen Travels however they were least bother to provide any solution on this.

I really need maximum compensation for not giving appropriate bus with promised amenties, On top I got fed up of so much delay in reaching destination there was 2.30 hours delay). They were poor in handling customers.

****Emailed Parveen travels the below on Jan 26, 2023****

From: Ayesha Fathima S
Date: Thu, Jan 26, 2023 at 9:18 AM
Subject: Looking for compensation as booked smart bus got breakdown and having hard time in travelling in this bus
To: [protected]@parveentravels.com
Cc:

Hi Team,

Really having hard time as booked bus got breakdown and no passengers were notified, we had to go and ask them and frontline agent from (parveen travels koyambedu) who was continously saying wait for 5 mins and finally he said bus got breakdown. Which is totally unacceptable. No passengers were happy about it, at last another bus was arranged from *Sea bird* travels, driver from sea bird was rude to parveen travel passengers due to seat adjustment, no agent or rep from parveen travels made their customers seated in appropriate seats. Bus was stopped in Maduravoyil for 1 hour for seat adjustment. People in the bus got frustrated and I felt stressed, though I was not asking for adjustment, really felt inability and poor management from parveen travels (koyambedu office). Really please help frontline agent in parveen travels agent to give proper communication, without that how can passengers trust and choose to travel . If there were new passengers in bus right now and they would never come again.

I particularly chose this 4.45pm bus as it had bathroom facility and snacks were available with water bottle however we were given different bus as booked bus got breakdown and the given bus condition was too poor. Pull back was not available on top of it, driver was rude to the passengers, we were given seats only in the last, we booked middle seats with parveen travels but got last seats which was not comfortable at all, we accompanied kids as well. We felt too bad and experience with Parveen travels was worst.

I really need maximum compensation for not giving appropriate bus and particularly I booked bus with bathroom and canteen facility and it was not available. On top I got fed up of so much delay (2 hours) Please help parveen travels booking office folks in how to be responsible.

PNR # : ABBN1QDV561615
Chennai to krishnagiri
Jan 26, 2023
Ijaz
Ayesha

Regards
Ijaz Ahamed
[protected]