Parveen Travels — late pickup

Address:

Chennai, Tamil Nadu

We have booked our ticket (18.june.2019)from Chennai to Madurai. Boarding time at tambaram hindu mission hospital at 6.45 Am. But bus was not arrived at the estimated time. We are standing at boarding point for more than 1hour 30minutes with my 3year old kid. We are not received the bus details and driver information via message or call. When we call Parveen customer care they are asking us to install Parveen mobile app to fetch the bus and driver information (DO PARVEEN TRAVEL THINKS PASSENGER WAITING TIME IS THE RIGHT TIME TO BRAND PARVEEN TRAVEL MOBILE APP INSTEAD OF SERVICING AT NEED?). At least they should have informed about the delay in prior, to manage the passengers boarding point arrival plan. How long to wait with 3 year old kid. Let us see, what Parveen travels responds.