Parveen Travels — Poor Service and Irresponsible attitude | |||
Dear Management of Parveen Travels. I have similar incident. My brother booked my bike to be delivered to bangalore Madiwala and send me the tracking ID no. After one day i checked the status it read that it was loaded and un loaded in trichy itself. I tried to contact the no provided in the message sadly the no does not exist. I called your customer care no and inquired and they told me the parcel was not loaded due to shortage of space and only the next day it will be loaded and the delivery will be after 2 days. I would like to ask you few things. 1. When you already have enough parcel and you are sure that it can not be sent that particular day why do you book the parcel without even informing this to the customer? 2. When you are an established forum how could you give a mobile no that is not in use? Is it to disappoint the customer? 3. If the parcel is not sent when you were supposed to send why dont you have the courtesy to inform to the concerned customers at least through SMS, after all you charge pretty more money than others. Kindly rectify these things or else people will not opt for you as there there are several other services. Was this information helpful? | |||
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Parveen Travels customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Sir,
We regret for the inconvenience caused.
Please be informed that consignment has been reached to Bangalore Madiwala branch.
Thank you for choosing Pt Express lines.
For any further assistance, please feel free to contact us on below given contact details
Thanks & Regards,
Customer care
[protected]
We regret for the inconvenience caused.
Please be informed that consignment has been reached to Bangalore Madiwala branch.
Thank you for choosing Pt Express lines.
For any further assistance, please feel free to contact us on below given contact details
Thanks & Regards,
Customer care
[protected]
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+ 91 44 2819 3538
+ 91 44 2479 2939
AB Towers, #148, Perambur Barracks Road, Purasawalkam, Chennai, Tamil Nadu, India - 600007
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even today i called your customer care to know the status of the parcel as there was no up date when i tracked the position. The person at the customer care ([protected]) said that she will find out and tell me. After more than 1.5 hrs i called her back and she said she is yet to get the details. So i called the trichy office ([protected]) and he said it it was already dispatched yesterday and when i asked him as why there is no online update, he immediately cut the call. I made several calls but he did not lift the phone. At last he took the phone and said he is in a meeting and talked to me very rudely and did not answer properly.
Dear Sir, i would like to tell you that i am not a BEGGAR at the door step of your company rather i am a client who has paid for your service and you are answerable . If you had kept your word and delivered the good on time i dont have to call you. Kindly take a note of the above and act. Thank you.