[Resolved] Parveen Travels — restroom not available but charged extra

Muralidharan sekar

Address:

Plot 116, Rajaji Nagar Main ro, Chennai, Tamil Nadu, 600091

I travelled on 28.9.19 from chennai to bangalore @5.25 am in parveen travels. While booking ticket it was mentioned bus with rest room n pantry. But bus didn't have that facility. While you failed to provide the agreed facility still charged extra fare. This s unacceptable n you guys never bothered to refund the extra money charged. When travels fail to provide facilities as promised need to refund the extra money collected otherwise stringent action needs to b taken for failure to meet the commitment

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Nov 8, 2019

Complaint marked as Resolved

Parveen Travels customer support has been notified about the posted complaint.

Verified Support

Oct 05, 2019

Parveen Travels Customer Care's response Dear Sir,

Greetings from Parveen Travels Helpdesk!!

Please accept our sincere apology for the difficulties which have caused you in the meanwhile. Your complaint has been forwarded to our Intercity Operations team and kindly share your PNR number.

Our aspiration is to keep you as one of our most valued customers, and we hope to serve you better in subsequent times.

For any further assistance, please contact our 24/7 Customer support[protected].