Parveen Travels — Too much of time

I have booked ticket from trichy to pondicherry ac bus via tindivanam, Waited in trichy for bus one hour and also pickup van from tindivanam to pondy nearly one hour more or less the travelling time is beyond the limit more than 7 hours, but I have paid for my luxury and comfortable above 1000 Rs it is said to be waste of the time and my comfortable, I have got hectic from parveen Travels, try to correct it,