Parveen Travels — worst experience

Address:

Chennai, Tamil Nadu, 600091

I was badly waiting to give the feed back, once i get in to my home.
I am regular traveller in parveen. If you notice, i booked my tickets very early even there are other travels available with low ticket price. I choose parveen and recommend for others as like to travel i it always.
But, this time i got the worst experience.
‌1. I mentioned my boarding point as egmore. I reached egmore, called them and informed 'i reached the stop and i could nt find the bus'. They asked to come to a place. I went there. I couldn't find anything there. I enquired the people over there. They are also not aware as well. Then i called the travels again and again. For 20minutes (17 times) as it was getting late to catch the bus. They were disconnecting my call continuously. Finally, after 20minutes i saw a parveen bus crossing me, i noticed the bus number and after 10mnts i got a call back from the same number ([protected]). I was asking them 2799 is the bus number. They said 'yes'. I started following the bus. But, the bus was not stopping. So, i tried to reach them again. After some time, they were saying 'who asked you to follow the bus, come to different spot again'. I didn't say them anything, because i don't like to spoil my mood more. Finally, i got in to the pick up bus. When it reach the mail stopping. Again, they asked me to get in to the same 2799 bus. I didn't say them anything.
‌2. I book u7 seat which double bed as because i feel comfort in the double bed. But, they were saying my seat is u4 go and sit in that seat. I shown my message and told them. No, i will not take u4 because it's upper single bed. If they ask me to move to different double bed i could have moved. But, i don't like to be in single bed. I dont feel comfortable in that. So i told them clearly i will use only u7 and get in to the bus. I was sleeping. When it reached a stop. A couple came with a kid. Staffs woke me, i was feeling pissed off. And they were asking me to move to single bed and they were saying every one like single bed. Only you are saying double bed you need. What i should like others can't say. If i like single bed.. I could have booked it. Why should i booked the double bed. Then, staffs asked the parents to ask me. I told them clearly, i have personal issue. I can't use upper single bed. Later, i got to know. There is a technical issue as well.. A same is booked for two people. I booked for u7 and other person also booked in u7. Whatever it is.. It's not my problem. I was not ready to move to single bed. I told everyone very clearly. But, finally as i have humanity, parents are with kid. So, i moved to the single bed. Even i didn't wish to move.
‌3. After moving in to the single bed. I was making myself calm. And i was not getting sleep. But, it was fine. I was relaxing myself. Then, they played a movie. My speaker was not working properly. It was working sometimes.
4. Now, i started getting the next problem. There is an old lady using the lower seat. She started disturbing me to turn off the speaker even my speaker's are not working. The sound was coming from other side. Even other passengers was explaining the old lady.. Then the old lady slipped and fall down. A staff came and again he was requesting me to turn off the speaker. I was saying them 'see my speaker s wokring or not' then they checked the old lady speaker.. The old lady speaker was on. That's why she felt disturbed. They turned off the old lady speaker. I told the staff clearly don't come to me for any other request. Some people were enjoying the movie. I was getting relaxed after few hours. Now, some people liked to watch movie and some not. So, the movie was going well.. It was n climax.. As one or two people said. They turned off the tv. Why the hell, you turned on the tv. If you turn off like this. Some where very disappointed in this as well and they just left to make themselves peace full.
5. I didn't sleep for the whole night as i don't feel comfortable in single bed. One of the worst thing i have done. Spended my money booking parveen. And spoiled my peacefull night and sleep.
Spoiled my trip. I willl not choose parveen anymore.
But, the ambience was excellent. Bus is very comfortable. Their travel was safe. Your passenger handling worst. Driver is good it seems. He was requesting to move to different seat not ordering me. I was fine atleast they did it. But, whatever it was a worse experience and travel with you