Paschimanchal Vidyut Vitran Nigam [Pvvnl] — Over billed electricity bill

Address:

PASCHIMANCHAL VIDYUT VITRAN NIGAM LIMITED

Dear Sir/ Madam

I Sanjukta Kapoor, resident of Sector -1, Vaishali, Ghaziabad -201010, UP, am registering this complaint regarding a over charged electricity bill for Account number [protected], Meter serial number 9084604, Subdivision EUDD2 GHAZIABAD (DIV150921), Subdivision SDO1509212.

Last Bill paid (05th July, 2022): INR 2, 686 (Bill number[protected]/ Receipt number WEP[protected])

New Bill (27th August 2022): INR 21, 809 (Bill number[protected]

On 20th of August people from the electricity board came and informed that our meter was not showing any reading and that it was faulty so needed to be replaced. We checked the bill online and the Bill was approx INR 780 for August. My son asked them what to do about the payment, he was advised to wait for a few days and meet the SDO regarding the new meter and bill.

Today on 29th of August my son went to meet the SDO Mr. Shashank Shukla as I am 65 years old and unfit to travel. On meeting the SDO my son was informed that he had to pay INR 21, 809 as it was calculated RDF as per last year June, July and August 2021.

My son informed the SDO that firstly due to renovation of the house the house was closed from 10th March to 20th June 2022 and that someone else use to live in the house the previous year of 2021.

He informed the SDO that the people living earlier were more and their consumption was very high.

The SDO said as a benefit of doubt he will still go ahead and charge us that amount as per last years consumption. My son again ask for a reasoning and asked why didn't the person who takes the reading every month inform us or the department about the faulty meter. He also said that since its a new meter they can calculate the bill as per the new meter average consumption.

The SDO got angry and said to my son that this is how it is and if you have questions to ask, call the account owner. My son informed the SDO that I was unfit to travel and that he takes care of everything. We have an electricity connection since 1998, I am old now so my son takes care of everything.

The SDO said he needs to collect the money as 31st of August is his last date of collecting the money and that if we don't pay he will get the connection disconnected.

My son informed him that he recently got married on 7th June 2022 and had spent a lot on house renovation as he planned to shift in the house and has financial problems and cant pay such a big amount right now.

The SDO said you will have to pay the complete amount or else he will disconnect the connection, then asked my son to leave.

I feel insulted and harassed, as people like Mr. Shashank Shukla (SDO) use undue advantage of their power force us to comply to their wishes.

I have been a respectful citizen of this country, I have paid my taxes and been a part of this growing country. I still have hope that the justice shall prevail.

Kindly take action against these people so that they stop forcing their own rules on law abiding common citizens. I am a 65 year old lady waiting for action. I don't know how soon that will be. The SDO will surely disconnect the electrical connection. Please help us.

Thanks & Regards
Sanjukta Kapoor