Pasco.in — Damage

Address:

122017

I own a Maruti Ciaz HR 26 CX 1489 ( HR 99 Temp YW 2335 ) which i bought on 17/07/2016 from Pasco Automobiles Gurgaon.

Since, the time i got this car i am really disappointed with both the car and service centre.

The very next day on 18/07/2016 i faced a problem of RPM fluctuation and right side headlight focus out and their was some noise from the supsension.On 19/07/2016 i went to the Pasco Service Centre in sector-18 gurgaon, where they took all day long and they said problems have been fixed and when i went to take my car their was scratches on the front bumper right hand side, i called the service manager Mr. Gajender he saw and he said we will do paint n rubbing dont worry.I said ok will come sometime later as its already late.

Then on 26/08/2016 i went to the same service centre for 1 month/1000 km check up.Again i told them all the above mentioned 3 problems and they said we will check.On same day in the evening they called me and said we will give your tomorrow as their is some work in the suspension and spare part is not available, i said.
Next day on 27/08/2016 i went to pick up my car and i noticed their is a damage on my driver side door again they said they will paint it and while the test drive i noticed the steering is not aligned so they took the car and a mechanic took it for a test drive and when he came back i found my left side front bumper is damaged.I called up the same service manager and again they said they will paint. I took my car from their and next day i found none of my problems have been solved and in return i git my car damaged thrice.

Then on 2/09/2016 i called up maruti customer service [protected] number to register a complaint, i spoke to Miss. himanshu and i told her my problem.Complaint number- [protected]

On same day i received a call from Pasco she said please tell what is the problem i said please talk to your service manager he knows the whole story.After around 1 hour i received a call from same girl and she said we are unable to trace any detail of your car.
Then their was no action from maruti and pasco.Then on 5/09/2016 i called up maruti customer service and i spoke to Mr. Gopal i explained him the situation.He said dont worry we are working in it and will call you ASAP.
Today, on 9/09/2016 their is no call from Maruti and Pasco.
I am totally frustrated with Maruti and this damn car Ciaz on which i have spent 11 lacs of my money.
I am still facing all the three above metioned problems + a noise from steering + 3 damages on my brand new car.
Can somebody help me on this or you are just their to fool people
My Contact details are-

Sudhir Ahlawat
[protected]

HR 26 CX 1489 ( HR 99 Temp YW 2335 )
Ciaz Automatic ZXI