Pasco.in
PASCO Group
Customer satisfaction rating: 35%
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35
COMPLAINTS
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Pasco.in Customer Care

Website:
Address
Pasco House, 6 Old Delhi Gurgaon Road, Sector 18 Industrial Estate
Gurgaon
Gurgaon District
Haryana
India - 122015

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
37
down
15

Additional info
Additional Contacts
http://www.pasco.in/Contact-us-at-Pasco.aspx

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Customer satisfaction rating
Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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35%
Complaints
35
Pending
0
Resolved
12
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon 09:00 am - 09:00 pm
Tue 09:00 am - 09:00 pm
Wed 09:00 am - 09:00 pm
Thu 09:00 am - 09:00 pm
Fri 09:00 am - 09:00 pm
Sat 09:00 am - 09:00 pm
Sun 09:00 am - 09:00 pm

Pasco.in Complaints & Reviews

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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Pasco.in — Service of swift is not done properly

Services my vehicle on 18 june 2021 and described so many times to pasco service advisor but they didn’t want to sort out...
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Dear Sir
I Abhishek working as a service executive in your company, in service department, since 18.07.2018, I do here...
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2 found this helpful
Dear Sir
I Abhishek working as a service executive in your company, in service department, since 18.07.2018, I do here...
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Pasco.in — Complaint regarding harassment and pressurize me to quit my job

Dear Sir
I Abhishek working as a service executive in your company, in service department, since 18.07.2018, I do here...
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Complaint against newly purchases tata ace gold, as it has faulty metre (speedometer) at the time of delivery.

Mr.amit gupta (pascos nangli poona)
Mr. Sunny khurana (pascos okhla)
Mr. Ritesh arora ( pascos okhla)

is not providing any satisfactory solution till date.

Also the HSRP delivered to me is not having a single ribit(nut bolt) with it.

Pathetic response from all of them.

I am feeling harassed and cheated.
Pasco.in customer support has been
notified about the posted complaint.
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    I purchased baleno sigma model from pasco mg road branch on 13th december, 2021. I purchased special kit with my base model. In that kit, i got pioneer's touch stereo. I have been facing alot of difficulty with that stereo in a manner that my voice is not reaching on the other side. I am able to hear the other sides voice properly but my voice is not reaching there. I am unable to use the bluetooth of the stereo properly.
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      Sir my name is parveen kumar employe code 4969
      Degradation-pick nd drop executive

      Mere essue yah hum...
      +1 photos
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      Dear Sir,
      I visit to true value on 6th January and final a swift vdi car. Yours staff confirmed me ok tested and true value certified car delivery on 10th January at 10 am. I have done three lac RTGS on 8th January and confirmed to Mrs Tripty. I again talk yesterday Tripty about my car delivery, She confirmed me for delivery at 10 am Sunday. I reached at your office by 12pm today, I wait for delivery, now at 01:15pm Mr. Neeraj and Mrs Tripty show my car but car us not ready till now. I want to ask yours management, who will be responsible for my this hrashment and miss behavour. Mr Neeraj is not giving any proper response about this. Please help me and look in to this matter asap. My contact number- [protected].

      Regards
      Raman Lamba
      Pasco.in customer support has been
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        Dear Concern,

        After speaking to all your junior management staffs, i have been forced to write this complaint...
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        My car no is HR26CV6855, few days before pasco done the service of 120000 kms. At 122000 kms again some work is done in Nov.20 last.After 400 kms runs engine overheat.Safetly not trip.Now your advisor says engine seage . where i am faulty.Please do needful.
        Name: PARITOSH VASUDEVA
        Cont. [protected]
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          Workshop staff fraud with me in an taking an insurance claim
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            Respected Sir,
            I got a call from your executive regarding my car’s routine service 3-4 days ago.
            When i visited your sohna toad alipur pasco service center I was denied to avail free service and compelled to agree to paid service which i denied.
            Due to lockdown 2nd service of car delayed and it was done on 8000 km instead of 6000 km.

            Now, unavailable public transport forced me to go by car so now my car at 17000km and after all confirmation from your employee rekha phone no [protected] i visited your pasco service center sohna road alipur to avail service .

            After kept me waiting for an hour they denied me to avail free(3rd) service and advised that you can get it done for free from the retailer where you purchased this.
            My car is only 9 month old.

            I found your staff misguiding incapable and impolite along with unprofessional attitude.

            I regret to purchase a car from maruti.

            Sanjeev
            [protected]
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              Hi,

              I am Amit kumar, using Nexa Baleno Delta which was purchased on April 2019. I got my insurance renew from Pasco and 3 days back I got to know that my vehicle registration number is wrong on my insurance policy. I have already requested to one executive at Pasco workshop sector 18, Gurgaon on date 18th Aug 2020. I didn't received any confirmation or process update from them. Please help me regarding this issue its very critical for me.
              The correct registration number should be HR82A1321 on Policy No - M10029519

              Please find details below
              Policy No - M10029519
              Vehicle Registration Number - HR82A1321 (correct)

              Regards

              Amit Kumar
              [protected]
              Pasco.in customer support has been
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                Resolved
                The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                Resolved
                The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                Hello,
                My name is vinay bisht owner of maruti baleno uk07bv0169. My vehicle got repair in your body shop and the work done in my vehicle is pathetic paint work very bad body got rust from several areas and while driving the vehicle there are several sound of body comming out and parts are not well fitted there are gaps in many areas in exterior body. I received my vehicle on 27 jan 2020 but due to lockdown i am not able to come to body shop so please provide me a mail regarding the same for the acknowledgement so after the lockdown i can bring my vehicle to you to re repair. Please revert me asap for your quick response else i am going to escalate it furthermore.

                Thanks
                Vinay
                [protected]
                [protected]@gmail.com
                Dec 7, 2020
                Complaint marked as Resolved 
                Complainant has been resolved from Pasco, happy with the work done and really appreciate them for there polite behaviour and the quality of work, this time its a highly recommended for everyone. Thankyou for your better understanding towards your customers. Vinay Bisht
                Pasco.in customer support has been
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                  Hello
                  My name is akshit dilori and i had purchased a car in pasco used car auction held on 13 august, 2019 and i am...
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                  I have given my suzuki sx4 zdi car for servicing at pasco automobiles at sec-18 and got a commitment from service manager...
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                  Hi, I have a Baleno car bought in 2017 July. I have this car to Pasco in Sector-17/18 in Gurgaon. My car no is HR26 DG 8235
                  The car in not cleaned properly and in worst condition. The eats were so dirty as if somebody has food on it and done something. It all in bad condition. We have paying such BIG amount for the servicing and this is the 3rd time I have a worst experience with Pasco. When we called the guy that the seats are dirty, he said that it will be fine after dry cleaning, sorry but our seats were in brand new condition as the car has not even completed 1 year. Surprised!!! This is the worst experience and I woul never suggest anyone to go there. Pls take it up seriously!!!
                  Thanks Shikha
                  [protected]
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                    Dear concern,

                    There is body shop work has been done in my maruti swift zxi dl3cca4912 just because of lack...
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                    Dear pasco team,
                    I have purchased car insurance and payment was done on 19th feb 2017 but policy documents not received...
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                    My car at rajiv chock gurgaon pasco they give me time car delivery on 17/02/2017 but they said than on 18/02 we give u car...
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