[Resolved] Pasco Service Center Gurgaon — Damage/Accident of my Car At the time of servicing
Dear Sir/Madam, I Rajesh Kumar, having Car Swift Dezire HR 26 BS 0579, choose the PASCO Service center Gurgaon for Servicing my CAR @ 60000 KM and adopt pick and drop facility given by the Pasco Service Center on 14th August 2014. Driver named as Kamal came for pick up the car at my home. I handover the car to him for servicing. he checked the Car for any external damages and found no damages / skretches on it. after that, services advisor Mr. Manish called me for the service activites and for the tentative billing amount of 9000 and promised to deliver the car at 5 pm. In the evening, when given time cross, then i called him to deliver the car then he told me that you car has been damaged / accident by our staff at our parking area. The Car were damaged very badly from Back side and front side (Front and Rear Bumper, Dikki, Front Light and fog Lamp). then i called to thier DGM service "Mr. Dagar". He said that there was a minor accident and only few sktretches are on Vehicle while car has been damaged very badly. after that, I go to their service center and saw that car was damaged. then i argued with the DGM then he replied with his irresponsible behaviour that we will repaired it and it will take 5 days more. I requested many staff persons for the same but all goes in vain. my all planned programs for touring with family got cancellation. they repaired it after 3 days with a billing amount 21676 rs. I Shocked to see the bill and their behaviour. (first of all, my vehicle accident by him due to their carelessness and then also charged to a customer for that). before giving him to service, my car has no dent, skretches even a single. i purchased the car with a lot of emotions and with a huge amount on loan and till the time, i handled it with very carefully. then I refused to give this unmannered bill then from that time, they threatened me to pay the huge amount bill or face the horror results. while I wish to complain to you about him and expect for the right justice from your side. I want to claimed to him for accident or damage the new vehicle and play with my emotions and attachments. kindly do the needful to give me the justice. Their Address : Pasco Service center, Gurgaon [protected] Regards, Rajesh Kumar [protected]@gmail.com [protected]
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Aug 14, 2020Complaint marked as Resolved
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