Pasco.in — Did not replace faulty part even under warranty

Address:

Pasco service centre, gurugram

At scheduled 3rd service of my car, i asked the staff to replace the water pump of wiper blades and they said that they've replaced it. Upon checking with alternative mechanic they've informed that the motor was not replaced. I am highly disappointed that even after charging such high cost of servicing and ensuring us premium work quality, the entire staff from executives and mechanics made a fool out of me. What is the point of promising us with excellent services at the time of purchase, making us take the extended warranty, when your staff doesn't even live up to the companies promises. The other mechanic informed me that the pasco service centre mechanic just twigged it so that it will work for a while. This is highly unacceptable behaviour from professionals. I guess you're just here to empty our pockets and make false promises.
Registration number-DL8CAS8946