Passport Office Chandigarh — complaining about passport service

Address:

147001

I applied for my parents passport at the same date and time. I got my father’s passport but didnt get my mother’s passport. My brother visited tripuri police station for my mother’s passport and they said we are done with inquiry and we already send the file for furtger process. I called chandigarh service centre and other contact too but did not get any response. So please take an action for passport.
Mother’s name : saroj rani
File no: ch21c[protected]
Date of birth : 01/01/1971