Passport Office Ghaziabad — Passport not issuer after police verification

Address:

Passport Seva Kendra, Block-A Ground Floor, Pacific Business Park, Plot No 37/1, Site IV, Sahibabad Industrial Area & Passport Office, Hapur Chungi, G

Dear Sir, I had applied for the passport(normal) re-issue on 22/March/2021. My passport is valid until 2023 but had to apply for reissue because of some damage on the front page. Based on the rules mentioned on the passport office site, police verification is not required if the passport is under valid date.

Now the SP city office - Muzaffarnagar has cleared the verification but the passport site still shows pending police verification.
File number: GZ[protected]
Name- Bushra Begum
Dob- 15/04/1970
Passport office- RPO Ghaziabad
Police station: Thana kotwali nagar Muzaffarnagar

I need to travel abroad on medical emergency. Please look into the matter