Passport Office Jammu — Giving wrong information

Address:

aquaf building, Jammu

I am asked by the Australian Embassy to submit PCC within 28 days. Immediately upon receiving the mail, I made an appointment with the Jammu PSK ARN[protected] after confirming from the Customer Helpline executives that in order to obtain Pcc, I need not add my spouse details in the passport and get my passport reissued. I made the payment of the requisite fee and the appointment was confirmed for 19th of April, 2021. Upon reaching there, I was straightaway told to get my passport renewed and then PCC will be issues. I told very politely that according to the latest order, PCC can be obtained without adding spouse name. I had carried my marriage certificate with me, but my appointment was cancelled and no money was refunded. I was even told there to apply for PCC as a single/ unmarried applicant which I refused for. I donot want to give the wrong information at any point of time to the Passport Office. Now, that I have mailed the Jammu RPO the link of the updated Indian passport website that clearly shows that I am right, I am not receiving any reply. Forget about phone, nobody picks up at the jammu PSK/RPO after making hundreds of calls at their allotted time. My 1 week has already been wasted. These people just donot realise the value of applicant's time. Also, without appointment, one can not visit the PSK. Please issue me a new appointment making adjusment of already paid fee by me which was not returned. Who do I need to go to? I need to submit PCC immediatly.