Claimed

Passport Office Mumbai Complaints & Reviews

1.5
Updated: Jan 5, 2026
Complaints 85
Resolved
25
Unresolved
60
Contacts

File a complaint to Passport Office Mumbai

Having problems with Passport Office Mumbai ?

File a complaint and get it resolved by Passport Office Mumbai customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Passport Office Mumbai reviews & complaints page 2

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
C
Chitresh Chavan
from Mumbai, Maharashtra
Jan 30, 2023
Report
Copy

Address: 237/19 Tribhuvan CHS, Sector No.2, Kandivali (West), Mumbai 400 067

Respected Sir/Madam

I have submitted my passport application on BO[protected], I have clear my Police verification from Charkop police station, Kandivali and my status is still pending at SP office for review.
Please look into the matter. Please do the needful, it a small request .
Name: Sara Naik

File Number : BO[protected]

Date of Birth: 16/10/1997

Mob: [protected]

Thanks & Regards,
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    P
    Pratibhac41
    Aug 27, 2022
    Report
    Copy

    Hello,
    My name is Pratibha Chaudhary, I have applied for passport on 13/06/2022 my ARN no is 22-[protected]/ File No. BO[protected] and got appointment dtd. 05/07/2022 location PSK Thane II for physical documents I visited that day for verification and after verification got mail stating that (Initiation of Police Verification Request) and i submitted required documents to police for verification on 09/07/2022 but still today's date 27/08/2022 the status is showing that (Police report has been submitted by Bhandup Police Station, Mumbai and sent to SP Office, District Mumbai for review.) I just want to know now how much time it will take for my passport or whom should i contact for this issue.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      K
      kalinddesai
      from Mumbai, Maharashtra
      Aug 23, 2022
      Report
      Copy

      File no BO[protected] its been 3 months but passport of 2.5 yr old kid has not been received please expedite.

      Ph-[protected]
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        H
        hiral81
        Aug 16, 2022
        Report
        Copy

        Address: Passport Office BKC

        I had submitted my passport for renewal on 17/05/2022. My receipt number is BOMF[protected], File no. BO05C[protected], Name : Hina Bharat Sanghvi. I have still not received my passport. Repeated calls to the passport office have not helped. We also went to the office physically, but they told us to email the compliant, which we have done. Still we have received no answer.
        Aug 16, 2022
        Updated by hiral81
        Also the greivence portal is not working

        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          S
          Shakeel.07
          Aug 10, 2022
          Report
          Copy

          My PCC appointment was on 8th July, my police verification was done on 30th July, I asked the police official why the process is delayed He said my file was sent to another Police Station finally the verification was done on 30th July, after that there's no update about the same . I've checked status update on passport website please help It's Urgent
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            B
            Bhumi Gupta
            Jul 30, 2022
            Report
            Copy

            I have applied for passport in the month of March, 2022. Now it is almost August month I haven't received my passport yet, firstly they told me to provide village document I have given them ration card. Then, secondly there was a name change issue of my father they told in my birth certificate for which I have already given them a gazzette and newspaper ad. still again and again they are returning the application stating same reason as above mentioned. And, now the status is saying that I have to go for police verification at police station which I have already done 10 days before but status is not been changed. It is a request to look into this matter it's urgent for me I have to go abroad for further studies.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              salonipppp
              from Mumbai, Maharashtra
              Jul 7, 2022
              Report
              Copy

              Dear Sir/Ma’am.

              I SALONI AGARWAL am Thankful to the Canadian law which facilitates visa process online along with passport renewal . Due to Covid I was unable to renew my dependent work visa by 3rd oct 2020 and had to fly back to India .

              I had reported this case previously to consec.[protected]@mea.gov.in, welfare.[protected]@mea.gov.in, I am thankful to Mr.Dheeraj Pareek who was able to listen and help me to get me a viable person to connect on this matter further . With the help of [protected]@international.gc.ca I have submitted it to delhi-immigration.[protected]@international.gc.ca . Further researching on gcc.ca on marriage fraud I’m writing to you

              I Saloni Agarwal residing at Mumbai having contact no. [protected] is writing you this letter for the purpose of informing you about fleeing away of my husband and a strong apprehension of my rest of the in laws trying to flee away from the country to escape from the legal action that legal authorities shall enforce against them.

              I have complained against my husband and in laws in the FIR dated 11.05.2022 stating about all the harassment I had to undergo due to their illegitimate demands of dowry furthermore attempting suicide while residing with my husband at Canada due to his immoral attitude, physical and mental agony caused on his end that forced me to take my life away.

              That today I have complained against my husband and in laws for the dilemma I had to undergo due to their ill treatment as well as unlawful demands as stated in the FIR. That immediately after the complaint I was informed that my husband fled away from the country to Canada and is currently trying to renew his passport from Canada itself. That I further stand to be informed that my husband is trying to seek permanent resident status in Canada and also trying to call away all my in laws mentioned in the FIR to Canada.

              I was completely unaware that he was trying to do a fraud with me by marrying me, making my life so difficult but still supressing me to coperate with him for his Permanent residence documents as he got better points now because he’s getting a spouse. I say that he also kept me blindsided by not giving me access to his file . He smartly emotionally blackmailed me to get the paper work done and just at the time of bio metrics, instead of informing me, he went ahead with his bio metrics alone. In this whole process I say he kept me in India after oct2020 so that I wouldn’t be able to track his whereabouts.
              His whole family another chance to harass the soul out of me as im living in my matrimony house .

              I am left upon the hands of the authorities of India to seek justice in this entire dilemma caused by my husband and my in laws who had been continuously demanding dowry and due to my family’s incapability of providing them as and when they demand, I had to undergo physical as well as mental agony for past two years..

              I am writing you this letter for requesting your good offices to not renew the passport of my in laws till the proceeding is pending before the Hon’ble Court in Mumbai, Maharashtra and if necessary issue a look out notice against my husband as he fled immediately after understanding that I cannot tolerate the atrocities anymore and will be compelled to lodge a complaint against him and my in laws.

              I am in the hands of the authorities before whom I have expressed the pain I had to underwent, I hope and pray that the authority vested in your good self is exercised to bring my cause to justice.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                U
                Uttal Lohar
                Jul 1, 2022
                Report
                Copy

                Address: Flat no.401,shree madhukar chs,ahilyabai chowk,opposite khidki vadapav,kalyan west 421301

                Respected,

                I am Uttal arun lohar residing at Kalyan, Maharashtra requested for Police clearance certificate file no. BO[protected] on 1/6/22 and local police verification done on 13/6/22.
                I am yet to receive certificate and as discussed with customer care executive file is at SP office.
                Requesting you to please update or let me know when can i expect my certificate.

                Regards,
                Uttal lohar
                [protected]
                Helpful
                2 other people found this review helpful
                2 found this helpful
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  M
                  mdm mdm
                  Jun 1, 2022
                  Report
                  Copy

                  My passport is pending at sp office previous 2 months after police verification
                  Why it takes too much time
                  Pls forward the process
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    D
                    Divyaisola
                    from Mumbai, Maharashtra
                    May 31, 2022
                    Report
                    Copy

                    Hello Team

                    My fathers passport file no. BO05C[protected] Has been stuck in verification for more than a month now and upon visiting the police station and the CBI office have been told I will receive the passport in 2 days and this was informed to me like 10 days ago. And then I was told the server is down when visited again. Not sure where the problem is but I will appreciate if this process gets expedited as I have my international travel planned for next week.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      S
                      Sanskar Choubey
                      May 30, 2022
                      Report
                      Copy

                      I had applied for my as well as 2 others family members passport on 7 April 2022 and it has been almost 2 months since then. All three passports verification from our Passport Regional Office and Police Verification was done within a weeks time and after that for more than 40 days it’s showing “Sent to Sp Office Mumbai District” in Passport Application Status without and Update tried calling all the numbers online and still not able to contact them. Now it has become urge’s as one of the passport is of my sister who has to go to a foreign country after her wedding next months and we have to book tickets according please help us as quickly as possible.
                      Helpful
                      1 other people found this review helpful
                      1 found this helpful
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        K
                        Krisha Asrani
                        May 29, 2022
                        Report
                        Copy

                        Sir,
                        I urgently request you to kindly renew these passports on urgent basis as I have to travel immediately. Bandra police t, Mumbai has verified the documents and address. My documents were submitted on 20/5/22. Status is showing sp office Mumbai.

                        The file nos are
                        BO[protected]
                        BO[protected]
                        BO[protected]

                        Please help
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          K
                          Karan Kesariya
                          May 3, 2022
                          Report
                          Copy

                          It's been over 2 months and the application is under review at SP office.
                          Don't know where to follow up for this. Please help
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            P
                            Parwaaz
                            Apr 5, 2022
                            Report
                            Copy

                            My Application reference Number is -21-[protected]

                            the date of submission - 19/07/2021
                            service registration- [protected]

                            My humble request is please look into this matter.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              P
                              Pooja_Bera
                              from Mumbai, Maharashtra
                              Feb 28, 2022
                              Report
                              Copy

                              Respected Sir/Mam

                              I have submitted my passport application on 11/02/2022 I have clear my Police verification from Goregaon police station and my status is still pending at sp office for review. The local police officer says they have submitted the verification to the SP office 10 days ago . Then yesterday I got a text msg from psk that my police report is yet not finalized by sp police.
                              Please look into the matter. Please do the needful, it a small request .

                              Name: kabita Bera

                              File Number : BO[protected]

                              Date of Birth: 11/06/2000

                              Mob: [protected]

                              Thanks & Regards,
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                S
                                Snehal Shirke
                                Nov 26, 2021
                                Report
                                Copy

                                Address: Kanjur Marg East

                                Its been more than 1.5 month still I have not received my passport. I vsited 3 times to Kanjur Marg police station even they have no idea regarding the delay. The track status is same from last 1.5 month i.e. the application is submitted to SP police office and is under review. Its the worst service provided by them.
                                I have submitted my application on 30th September and police verification was done on 12th September. Please find below my file no and request you to please issue my passport as early as possible.

                                File no - BO[protected]
                                Nov 26, 2021
                                Updated by Snehal Shirke
                                The police verification was done on 12th october
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  N
                                  Numer Khan
                                  Nov 14, 2021
                                  Report
                                  Copy

                                  Hello.

                                  I had submitted my passport application on 13th October 2021 and on 17th my police verification was done. And usually it takes 3-4 days for police to submit the documents but for me it took almost 15 days. And on November 3rd the police guy send the documents to SP office for review. I went 3 times at the police station to check the station and they alway use to say that it's stuck in the system it will go ahead automatically and later i went again on November 3rd and shouted at the police so it front of me he processed my application. The Trombay police station people where just playing around with me.

                                  And today it's 14th November and still my application is in the SP office for review. Its so pathetic. The process which was said to improve has again came back to the same old stage. And there is no contact details of the SP office. What can we citizens do about this. I'm in an emergency situation where I need to travel aboard for some medical condition. And still my passport isn't arrived.
                                  Kindly someone help me about this situation. Its a humble request.
                                  Nov 14, 2021
                                  Updated by Numer Khan
                                  I was asked to pay around 1500Rs at the police. So they said it will be done quickly. But still no response.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    S
                                    Shah Reshma
                                    Jul 13, 2021
                                    Report
                                    Copy

                                    Address: Bandra RPO office

                                    I am trying to take appointment online from last one month's but it always shows book. And customer care number they are not answering on call.. it almost 4 months but there is no any proper response. Kindly help
                                    Jul 13, 2021
                                    Updated by Shah Reshma
                                    It is urgent please help
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      M
                                      Megsssss
                                      Feb 16, 2021
                                      Report
                                      Copy

                                      Address: 38/985 ADARSH NAGAR, WORLI MUMBAI - 400030

                                      I had submitted my application for the passport on 8th january 2021 and its been more than a month now as my passport verification is stil pending by the SP office. Inspite of submitting all the documents on time why is it taking so much time?
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        N
                                        Nishani Halder
                                        Feb 18, 2020
                                        Report
                                        Copy

                                        Address: Raigad, Maharashtra

                                        Nishani halder d/o srabani halder, i had applied in the bkc for closing the file no. B[protected], but this file haven't closed yet. The superentendent of bkc had said that she will close the file and the police verfication will be done within 7 working days. But, it has been more than 2 weeks. And the thane passport office are giving dates and dates for attending at the office. I just need a confirmation when the police verification will be done. Why the promising words are lacking behind.

                                        Kindly, fix my problem. I need to get my mothers passport as soon as possible.
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit