Passport Office Surat Complaints & Reviews

Dear RPO surat.

I trust this email finds you well. I am writing to express my deep concern regarding the recent visit I made to the passport seva kendar (Besides Apple Hospital, Union Trade Center, 1st Floor, Indira Gandhi Rd, Udhana Darwaja, Bhatena, Surat, Gujarat 395002) for my son's passport appointment.

During my visit today, I observed a chaotic situation at Counters B and C, primarily due to what seemed...

Hii sir
My self irfan Mithani Riyazali. I have applied my passport for renewal on 9/08/2023. My file Number : SU01C[protected]
Since 23/08/2023 my police verification also completed but Still not received passport.
Almost 2 month completed. But still don't get my passport no one is given proper Answering call so many time I have done email also but not given proper answer.
Please let's me know when my passport will get.

Thank you.
Irfan Mithani Riyazali
[protected]

My name is purvi Malviya. I applied for passport renewal.[protected] I visited psk udhana surat. Till now my passport on hold. I want to change my surname and correction in birth place which was(Mumbai - Rajasthan ) written in my old passport. I visit 3 time psk but nothing work. Till counter A it’s good. But counter B and apo department is very rude. My 3 old child also understands and said why r u shouting on my mumma. Every time they...

My niece's passport has been stuck at the Regional Passport Office for over a month. It currently says that the Police Verification Report for her passport application is under review. I am unable to book an appointment to inquire about it because all 60 appointments are gone within seconds, and they're never released.

I am very frustrated by this situation. I have tried calling the Passport Office, but I cannot get through to anyone. I have also tried emailing them, but I have not received a response. I am worried that my niece will not be able to get her passport in time for our upcoming vacation.

I have accidentally applied for passport cover at PSK Surat. I was not allowed to see the product nor touch it. Now when I have received the product, it is pathetic. Probably the worst purchase ever from TATA. Now when I want to refund the product, it is not allowed. I am stuck in this situation where I don't want the product and I have paid the price that's not worth it. Please help me to get refund for the product.

Counter A & B working on time since 8.30 am. but counter C start to attaining after 10. am. due to this visitors numbers are increasing, everybody seating without maintaining social distance. also who completed verification before 9 am. they have to wait more than 1 to 2 hours.

i am requesting management to improve system for better service.

Thank you.

In the age of technology where the PM himself encourages the public of india to be digitally expand.. and he specifically described that the digital print of Aadhar card is accepted as same as physical aadhar, then how could you not accept?
We live far from psk centre and my father has to go all the way back for get that POSTED COPY of aadhar,
I also gave them my aadhar card but they wanted the full page view.. and in printed not on phone nor in digital format. Can you please explain this?

Reissue passport
dear sir / madam; date: 28/04/2019

i have applied for my re issue of passport on 25/01/2016 zubeda aiyub ugaratar file no: su[protected]
i came from dubai by emergency travel document on 21 january 2019 at chatrpatishivaji airport, mumbai
surrended my emergency travel document to immigration officer on now, i applied for my re issue of my passport
at reginol passport office surat on 25/01/2016
the passport granting officer told me that we have 'nt recived your travel document from dubai airport athority
in first appointment and the officer told me will come next 15 days.
In second appointment the officer told me that travel document are send to dubai

and i will loose my passport application fee that is rs 2000 / -
so i knowly request the following athourity to send my emergengy travel document at surat reginol passport office
i will be thankfull to the athourity if you will look into this matter as soon as prospible

with regards, imtyaz ugratdar

I have been mentally harrassed by passport officer by delaying in reissue of passport in spite of requisite documents i can give ample evidence that intentionally in reissuance of passport of my daughter aayesha afzal noorani inspite of going for time with prior appointments with all documents even on 10/04/2019 there was an appointment of 10.30 p. M. This time one more excuse to submit bank pass book with photograph duly stamped by bank sir since last 4 months my daughter is declined now you initiate action i can prove that i have every genuine document. Please reply on my email [protected]@yahoo.com or call me on [protected] immediately as your passport officer has written on application to come with additional i'd on 30/04/2019 at 9.00 a. M.. Regards afzal hajiabdullah noorani residing at 401 rehmani square adajan patina surat 395009 of you can't then i will external affairs minister sushma swaraj or prime minister shri narendra meiji and even media

I have applied passport of my 2 kids who are minor on 26/12/2018 and there application/file no. Are as follows:
Su[protected] myra movik bhatia
Su[protected] dhyey movik bhatia

I have beein trying to take appointment for rpo online but every day i see appointment is booked try tomorrow but tomorrow never comes and available appointment shows future dates with appointments booked, how thats possible because currents dates not available and future booking option not available so from were future dates appointments are booked?? Rpo landline calls not answered and no reply to mails as well please help.

Passport file nos. Su[protected] and su[protected] and pending for process since 28th december 2018. There is no method with which we are able to connect to the passport office. We are really fed up. Our all holiday booking has gone for a miss and we will end up paying much more than our budget. Kindly take it up with the regional passport office please.

Dear sir
My name is anis khalifa and my application number is[protected].
I have applied for fresh passport on[protected] and got interview on[protected] and completed police verification on[protected].
From that time till now my passport application status showing passport is under review at rpo. Then i manage to get appointment for rpo surat on[protected] and ask them what is the problem that my passport is under review for so long and they told me there is no problem but because of less officer work burden was more so they can't able to review the passport early. Now this is not my problem that your burden was more. I need my passport within 2 days after you read this rti. I dont care how much burden is there if you are not able to work then take less appointment or leave the job some good officer will take place.
Thank you and i am awaiting for your reply.
Anis khalifa

Dear sir/mam
My name is vidya borse i filed an application in the passport office on 29/08/18 mu passport file is no su[protected] n dated 14/8/18 i have been asked to go to local amroli police station surat my passport has mor than one and a half months away at present my passport has been filed in the document commissoners office how long it will take

I ordered 3 dresses and 1 leggings from nattashi before 3 days' the products i received today were totally different they delivered 3 plain duppatas or short sarees of very low quality and i ordered 3 dresses: they are totally fraud and involved in cyber crime. I saw the pics on facebook and ordered on their site : even i paid 2000 for the bloody stuff : even i didn't get any leggings ' i have been cheated. We should complain and take action through cyber crime and get them a lesson who are involved in this frauds even models are used for the dresses their pictures are shown to attract
Please do needful

Passport cover service is facilitated by tata consultancy services ltd. (Tcs) (Under the value added service, as approved by ministry of external affairs (Mea), government of india) on behalf of tata international limited (Til).
It has been observed that many times general public coming for the passport appointment do not know anything about this service. They are just purchasing cover under the pressure of officers of psk. They perceive that if this services will not be purchased on the presentation from psk officer, they may create a problem with further passport issuing procedure and document verification.
Question here is, why such a services needs to be club with passport issue process at psk?
There were no signboard at surat, psk indicating that such services is optional and not mandatory.

I have applied for passport through online mode and make a payment of rupees 1500 using my bank of baroda bank debit card the amount got deducted from my bank account but the payment status shows failed. This deduction has not returned by passport seva kindly refund the amount

Applicant name: mahendra maganbhai kidecha
Application type: normal
Service type: fresh
Payment status: failed
Date of transaction : 22/7/2017
Card type : bob visa debit card
E mail address : [protected]@ymail.com
Bank : bob

Kindly solve the issue as soon as possible.

Hi,

I have applied for Tatkal Passport 1 year ago. I got the passport after facing many troubles. After few months I was asked to visit the police station for the Police Verification. I cleared that first verification with no issues. But even after that I was asked for the police verification 4-5 times!!!! can you belive that??? And even after attending the police verifications I got a call from the Passport Office Surat that I was not present at the Police Verification so I have to surrender my passport to the Passport Office Surat & I did that. They took an application from me and a xerox copy of my passport & give me a copy of that with something written with Green ink (at 15 no window). They told me that I have to do the Police Verification again & once it gets done I'll receive my passport by courior. I was asked for the Police Verification again & I did it. After 1 month or so I tried to call them at Passport Office Surat, but no body was picking up the phone. I send several emails at "rpo.[protected]@mea.gov.in" in next couple of months & called them a lot of time but no reply at all!!!! So I decided to visit their office again. I went to the office on 12th Aug 2011 & asked about the status. This time there was a lady in 15 no window & she was surprised by seeing something on the computer. She told me that my passport should no be in Safe Custody!! She asked me to visit the window 3 and meet the assistant passport officer. I went to window 3 and explained the whole story to him. He was also surprised and it seems like there was some problem with their data. Then he consulted with some other person and told me that they need to check my file to figure out why my passport was put into Safe Custody. He asked me to wait for 10-15 mins. After 15-20 mins he called me in his office and told me that "Its lunch break so no peon is there to find my file!!". He asked me to leave my mobile number on the xerox copy of my application (with signature/some info. in Green ink) which I submited at the time of submitting the passport to them (at window no. 15)[this was the only proof which can proove that I have surrender my passport to them]. He told me that I NEED NOT TO CALL THEM ANYMORE they will themself call me within 7-9 days. But I didnt not receive any reply from them. So I again tried to call them & dropped some email, BUT NO RESPONSE!!!
After that day it has been past almost 1.5 months!!! And its more than 1 year from the day I applied for the passport!!!

I am totally frustrated & thinking to take leagal actions against them. Because I am feeling that either they have lost my passport or they want me to offer bribe or they are intentionally mentally and physically harrasing me.

Can anyone give me any email address or phone number of some high authority who can do the needfull in my case? Before doing some legal action against these guys I want to give them a last chance.

Any help will be greatly appriciated.

Thanks & Regards,
Mayurdhwaj Mahida

Hello Sir/Madam,
My name is Hitesh Gabani and my application no. is d001329. I had submitted for my passport renewal in Surat Passport Office before 25 days for tatkal by paying the tatkal fees and submitted all required documents and i am a business person and had a important meeting this week which i had clarified to Mr.Mahendra Kadva a senior office in this office which he had agreed to give my passport soon but everyday...

My daughter had applied for Passport Clearence Certificate ( PCC ) required for US visa on 14th March and we should get it with in 10 days but till date the status shows that police inquiry not received, Where as DSP office has sent it on 4th April. When my daughter went to Surat Passport Office, one of the lady passport officer misbehaved and said we do nor have received police inquiry so we can not do any thing. Now the situation is her passport is deposited in passport office Surat and they are not ready to give in writing that they have not received the document and DSP office says that they have already sent the same. What should we do ? Future of my daughter is at the risk and no body is ready to listen.

My name is KalpeshKumar D. Mistry. Fort Songadh Dist tapi. My Birth certificate verification is sent to DISTRICT REGISTRAR OF BIRTH AND DEATH, CHIEF HEALTH DISTRICT OFFICER, DIST PANCHAYAT OFFICE,DARIMAHAL ROAD, MOGLISURA,SURAT. From Surat Passport office. The passport authority sent three time verification to that office on 23/7/2010, 30/08/2010, 24/09/2010. to the Registrar office, But till now the verification has not been received by the Registrar office of the adress given above. So please look into the matter and do the helpful.

Thanking you,
Kalpesh Mistry.
[protected].