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Passport Office Surat Complaints & Reviews

1.4
Updated: Nov 28, 2023
Complaints 22
Resolved
6
Unresolved
16
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Passport Office Surat reviews & complaints(22)

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T
Tushar2512
from Surat, Gujarat
Nov 28, 2023
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Server Issues Causing Chaos at Passport Office surat.

Address: A 102 shree vinayak residency, mota varachha surat 394101

Dear RPO surat.

I trust this email finds you well. I am writing to express my deep concern regarding the recent visit I made to the passport seva kendar (Besides Apple Hospital, Union Trade Center, 1st Floor, Indira Gandhi Rd, Udhana Darwaja, Bhatena, Surat, Gujarat 395002) for my son's passport appointment.

During my visit today, I observed a chaotic situation at Counters B and C, primarily due to what seemed...
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Irfan mithani
from Surat, Gujarat
Oct 7, 2023
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Address: Khoja masjid Bhadrod gate HUSEINI Rd mahuva

Hii sir
My self irfan Mithani Riyazali. I have applied my passport for renewal on 9/08/2023. My file Number : SU01C[protected]
Since 23/08/2023 my police verification also completed but Still not received passport.
Almost 2 month completed. But still don't get my passport no one is given proper Answering call so many time I have done email also but not given proper answer.
Please let's me know when my passport will get.

Thank you.
Irfan Mithani Riyazali
[protected]
+1 photos
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    P
    purvim
    from Surat, Gujarat
    Aug 25, 2023
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    Police verification done but still my passport on hold

    Address: Psk udhana
    Website: Passport renewal hold on 3 month

    My name is purvi Malviya. I applied for passport renewal.[protected] I visited psk udhana surat. Till now my passport on hold. I want to change my surname and correction in birth place which was(Mumbai - Rajasthan ) written in my old passport. I visit 3 time psk but nothing work. Till counter A it’s good. But counter B and apo department is very rude. My 3 old child also understands and said why r u shouting on my mumma. Every time they...
    +1 photos
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    D
    desai.kirti
    Feb 8, 2023
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    My niece's passport has been stuck at the Regional Passport Office for over a month. It currently says that the Police Verification Report for her passport application is under review. I am unable to book an appointment to inquire about it because all 60 appointments are gone within seconds, and they're never released.

    I am very frustrated by this situation. I have tried calling the Passport Office, but I cannot get through to anyone. I have also tried emailing them, but I have not received a response. I am worried that my niece will not be able to get her passport in time for our upcoming vacation.
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      V
      Vatsal Desai
      Feb 12, 2022
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      I have accidentally applied for passport cover at PSK Surat. I was not allowed to see the product nor touch it. Now when I have received the product, it is pathetic. Probably the worst purchase ever from TATA. Now when I want to refund the product, it is not allowed. I am stuck in this situation where I don't want the product and I have paid the price that's not worth it. Please help me to get refund for the product.
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        H
        Hareshkumar Patel
        Oct 28, 2020
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        Address: Surat

        Counter A & B working on time since 8.30 am. but counter C start to attaining after 10. am. due to this visitors numbers are increasing, everybody seating without maintaining social distance. also who completed verification before 9 am. they have to wait more than 1 to 2 hours.

        i am requesting management to improve system for better service.

        Thank you.
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          P
          Pipaliyaakash3
          Oct 13, 2020
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          Address: Near apple hospital,udhana darwaja, surat. 395004

          In the age of technology where the PM himself encourages the public of india to be digitally expand.. and he specifically described that the digital print of Aadhar card is accepted as same as physical aadhar, then how could you not accept?
          We live far from psk centre and my father has to go all the way back for get that POSTED COPY of aadhar,
          I also gave them my aadhar card but they wanted the full page view.. and in printed not on phone nor in digital format. Can you please explain this?
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            Ismail1969
            from Ahmedabad, Gujarat
            Apr 28, 2019
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            Address: 394421

            Reissue passport
            dear sir / madam; date: 28/04/2019

            i have applied for my re issue of passport on 25/01/2016 zubeda aiyub ugaratar file no: su[protected]
            i came from dubai by emergency travel document on 21 january 2019 at chatrpatishivaji airport, mumbai
            surrended my emergency travel document to immigration officer on now, i applied for my re issue of my passport
            at reginol passport office surat on 25/01/2016
            the passport granting officer told me that we have 'nt recived your travel document from dubai airport athority
            in first appointment and the officer told me will come next 15 days.
            In second appointment the officer told me that travel document are send to dubai

            and i will loose my passport application fee that is rs 2000 / -
            so i knowly request the following athourity to send my emergengy travel document at surat reginol passport office
            i will be thankfull to the athourity if you will look into this matter as soon as prospible

            with regards, imtyaz ugratdar
            +1 photos
            I have applied for a police clearance certificate but still didn’t get any update. As i have an emergency to get pcc soon as possible. Kindly request you to complete the procedure as soon as possible. As i have an urgency to get the PCC.

            passport delay - Comment #3598835 - Image #0
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              A
              Afzal Abdullah
              from Surat, Gujarat
              Apr 11, 2019
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              Address: Pass office udhna darwaja itc surat gujarat, Surat, Gujarat, 395009

              I have been mentally harrassed by passport officer by delaying in reissue of passport in spite of requisite documents i can give ample evidence that intentionally in reissuance of passport of my daughter aayesha afzal noorani inspite of going for time with prior appointments with all documents even on 10/04/2019 there was an appointment of 10.30 p. M. This time one more excuse to submit bank pass book with photograph duly stamped by bank sir since last 4 months my daughter is declined now you initiate action i can prove that i have every genuine document. Please reply on my email [protected]@yahoo.com or call me on [protected] immediately as your passport officer has written on application to come with additional i'd on 30/04/2019 at 9.00 a. M.. Regards afzal hajiabdullah noorani residing at 401 rehmani square adajan patina surat 395009 of you can't then i will external affairs minister sushma swaraj or prime minister shri narendra meiji and even media
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                R
                riddhi Bhatia
                from Surat, Gujarat
                Feb 12, 2019
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                Address: Surat, Gujarat

                I have applied passport of my 2 kids who are minor on 26/12/2018 and there application/file no. Are as follows:
                Su[protected] myra movik bhatia
                Su[protected] dhyey movik bhatia

                I have beein trying to take appointment for rpo online but every day i see appointment is booked try tomorrow but tomorrow never comes and available appointment shows future dates with appointments booked, how thats possible because currents dates not available and future booking option not available so from were future dates appointments are booked?? Rpo landline calls not answered and no reply to mails as well please help.
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                  M
                  mehman7981
                  from Mumbai, Maharashtra
                  Feb 11, 2019
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                  Address: Surat, Gujarat, 395009

                  Passport file nos. Su[protected] and su[protected] and pending for process since 28th december 2018. There is no method with which we are able to connect to the passport office. We are really fed up. Our all holiday booking has gone for a miss and we will end up paying much more than our budget. Kindly take it up with the regional passport office please.
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                    A
                    Anis Khalifa
                    from Ankleshwar, Gujarat
                    Feb 4, 2019
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                    Address: Navsari, Gujarat, 396427

                    Dear sir
                    My name is anis khalifa and my application number is[protected].
                    I have applied for fresh passport on[protected] and got interview on[protected] and completed police verification on[protected].
                    From that time till now my passport application status showing passport is under review at rpo. Then i manage to get appointment for rpo surat on[protected] and ask them what is the problem that my passport is under review for so long and they told me there is no problem but because of less officer work burden was more so they can't able to review the passport early. Now this is not my problem that your burden was more. I need my passport within 2 days after you read this rti. I dont care how much burden is there if you are not able to work then take less appointment or leave the job some good officer will take place.
                    Thank you and i am awaiting for your reply.
                    Anis khalifa
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                      B
                      borse vidya
                      from Surat, Gujarat
                      Oct 8, 2018
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                      Address: Surat, Gujarat, 394107
                      Website: passport office surat

                      Dear sir/mam
                      My name is vidya borse i filed an application in the passport office on 29/08/18 mu passport file is no su[protected] n dated 14/8/18 i have been asked to go to local amroli police station surat my passport has mor than one and a half months away at present my passport has been filed in the document commissoners office how long it will take
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                        S
                        SnehaRamesh
                        from Sadat, Uttar Pradesh
                        Aug 8, 2018
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                        Address: Ahmedabad, Gujarat, 380015
                        Website: Facebook

                        I ordered 3 dresses and 1 leggings from nattashi before 3 days' the products i received today were totally different they delivered 3 plain duppatas or short sarees of very low quality and i ordered 3 dresses: they are totally fraud and involved in cyber crime. I saw the pics on facebook and ordered on their site : even i paid 2000 for the bloody stuff : even i didn't get any leggings ' i have been cheated. We should complain and take action through cyber crime and get them a lesson who are involved in this frauds even models are used for the dresses their pictures are shown to attract
                        Please do needful
                        We have been trying to get an appointment online for reopen of file. Every time system responds appointment are full even trying exactly at 1:00pm i.e appointment opening time.
                        Its a real harassment to public
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                          A
                          Anish H Gandhi
                          from Pune, Maharashtra
                          Mar 2, 2018
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                          Address: 395009

                          Passport cover service is facilitated by tata consultancy services ltd. (Tcs) (Under the value added service, as approved by ministry of external affairs (Mea), government of india) on behalf of tata international limited (Til).
                          It has been observed that many times general public coming for the passport appointment do not know anything about this service. They are just purchasing cover under the pressure of officers of psk. They perceive that if this services will not be purchased on the presentation from psk officer, they may create a problem with further passport issuing procedure and document verification.
                          Question here is, why such a services needs to be club with passport issue process at psk?
                          There were no signboard at surat, psk indicating that such services is optional and not mandatory.
                          Dear sir, i m complaining about that there is a no record found at puna police station for physical police verification...

                          My Appo. Date : 28/05/2018
                          File No. : SU[protected]

                          plz help me and shortout my problem as soon as possible

                          Thanks & Regards
                          Nikunj Javiya
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                            M
                            mahendra maganbhai
                            from Surat, Gujarat
                            Jul 28, 2017
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                            Address: Surat, Gujarat, 395006
                            Website: www.consumercomplaints.in

                            I have applied for passport through online mode and make a payment of rupees 1500 using my bank of baroda bank debit card the amount got deducted from my bank account but the payment status shows failed. This deduction has not returned by passport seva kindly refund the amount

                            Applicant name: mahendra maganbhai kidecha
                            Application type: normal
                            Service type: fresh
                            Payment status: failed
                            Date of transaction : 22/7/2017
                            Card type : bob visa debit card
                            E mail address : [protected]@ymail.com
                            Bank : bob

                            Kindly solve the issue as soon as possible.
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                              M
                              m3mahida
                              from Ahmedabad, Gujarat
                              Sep 23, 2011
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                              Resolved

                              Address: Surat, Gujarat

                              Hi,

                              I have applied for Tatkal Passport 1 year ago. I got the passport after facing many troubles. After few months I was asked to visit the police station for the Police Verification. I cleared that first verification with no issues. But even after that I was asked for the police verification 4-5 times!!!! can you belive that??? And even after attending the police verifications I got a call from the Passport Office Surat that I was not present at the Police Verification so I have to surrender my passport to the Passport Office Surat & I did that. They took an application from me and a xerox copy of my passport & give me a copy of that with something written with Green ink (at 15 no window). They told me that I have to do the Police Verification again & once it gets done I'll receive my passport by courior. I was asked for the Police Verification again & I did it. After 1 month or so I tried to call them at Passport Office Surat, but no body was picking up the phone. I send several emails at "rpo.[protected]@mea.gov.in" in next couple of months & called them a lot of time but no reply at all!!!! So I decided to visit their office again. I went to the office on 12th Aug 2011 & asked about the status. This time there was a lady in 15 no window & she was surprised by seeing something on the computer. She told me that my passport should no be in Safe Custody!! She asked me to visit the window 3 and meet the assistant passport officer. I went to window 3 and explained the whole story to him. He was also surprised and it seems like there was some problem with their data. Then he consulted with some other person and told me that they need to check my file to figure out why my passport was put into Safe Custody. He asked me to wait for 10-15 mins. After 15-20 mins he called me in his office and told me that "Its lunch break so no peon is there to find my file!!". He asked me to leave my mobile number on the xerox copy of my application (with signature/some info. in Green ink) which I submited at the time of submitting the passport to them (at window no. 15)[this was the only proof which can proove that I have surrender my passport to them]. He told me that I NEED NOT TO CALL THEM ANYMORE they will themself call me within 7-9 days. But I didnt not receive any reply from them. So I again tried to call them & dropped some email, BUT NO RESPONSE!!!
                              After that day it has been past almost 1.5 months!!! And its more than 1 year from the day I applied for the passport!!!

                              I am totally frustrated & thinking to take leagal actions against them. Because I am feeling that either they have lost my passport or they want me to offer bribe or they are intentionally mentally and physically harrasing me.

                              Can anyone give me any email address or phone number of some high authority who can do the needfull in my case? Before doing some legal action against these guys I want to give them a last chance.

                              Any help will be greatly appriciated.

                              Thanks & Regards,
                              Mayurdhwaj Mahida
                              Aug 13, 2020
                              Complaint marked as Resolved 
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                                H
                                hitz2crazy
                                from Mumbai, Maharashtra
                                May 28, 2011
                                Resolved
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                                Resolved

                                Tatkal Passport Delays

                                Address: Surat, Gujarat

                                Hello Sir/Madam,
                                My name is Hitesh Gabani and my application no. is d001329. I had submitted for my passport renewal in Surat Passport Office before 25 days for tatkal by paying the tatkal fees and submitted all required documents and i am a business person and had a important meeting this week which i had clarified to Mr.Mahendra Kadva a senior office in this office which he had agreed to give my passport soon but everyday...
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                                Ilias ahmed
                                May 6, 2011
                                Resolved
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                                Resolved

                                Address: Surat, Gujarat

                                My daughter had applied for Passport Clearence Certificate ( PCC ) required for US visa on 14th March and we should get it with in 10 days but till date the status shows that police inquiry not received, Where as DSP office has sent it on 4th April. When my daughter went to Surat Passport Office, one of the lady passport officer misbehaved and said we do nor have received police inquiry so we can not do any thing. Now the situation is her passport is deposited in passport office Surat and they are not ready to give in writing that they have not received the document and DSP office says that they have already sent the same. What should we do ? Future of my daughter is at the risk and no body is ready to listen.
                                Aug 13, 2020
                                Complaint marked as Resolved 
                                There are number of such cases occurred in Passport Office Surat. They deliberately do not issue PCC. Their agents try to charge thousands of rupees from needy people.
                                I have experience that behavior of the officers of Surat passport office is very arrogant and they are knowingly playing with future of innocent people for some money.
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                                  K
                                  kalpesh mistry
                                  from Surat, Gujarat
                                  Sep 28, 2010
                                  Resolved
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                                  Resolved

                                  Address: Surat, Gujarat

                                  My name is KalpeshKumar D. Mistry. Fort Songadh Dist tapi. My Birth certificate verification is sent to DISTRICT REGISTRAR OF BIRTH AND DEATH, CHIEF HEALTH DISTRICT OFFICER, DIST PANCHAYAT OFFICE,DARIMAHAL ROAD, MOGLISURA,SURAT. From Surat Passport office. The passport authority sent three time verification to that office on 23/7/2010, 30/08/2010, 24/09/2010. to the Registrar office, But till now the verification has not been received by the Registrar office of the adress given above. So please look into the matter and do the helpful.

                                  Thanking you,
                                  Kalpesh Mistry.
                                  [protected].
                                  Aug 13, 2020
                                  Complaint marked as Resolved 
                                  To, The Acting Passport Officer, ( Mr. M.c. Kevda, ) The Regional passporr office, Surat, Respected Sir, with all the best regards, and Requested to you, that I had been filled up the form with veryfiede from DPACC BHARUCH, SP. BHARUCH, OFFICE OF SUPETT. POLICE, For my family passport, MRS. MAHERUNNISHA UMARBHAI MALEK, Receipt ¤ Z-62253, on Date,[protected], Police enquiry from, PALEJ, DIST. BHARUCH. ON DATE,[protected], SIR, TILL NOT DELIVERY FROM PASSPORT OFFICE, SURAT, SIR, MY FAMILY APPLICATION NOW ALREADY APPROVAL FOR HAJ PILGRIMS MAKKAH & MADINA MUNAWARA, WE SEND FOR SUBMMITION PASSPORT & FEES FOR HAJ PILGRIMS LAST DATE 15 jUNE, 2011, PLEASE SIR, YOU WILL BE TRIE & SEND IMMEDAITELY, THANKS, YOUR FAITHFULY, UMARBHAI R. MALEK, ID EMAIL, [protected]@gmail.com
                                  To: The Respected Passport officer,

                                  Subject: Police Clearance certificate

                                  My wife and I got married in May 2011 and she is in the process of completing her immigration papers for US immigration. Her petition for Visa is in process and at present Police Clearance certificate is required. Being a resident of Surat, she went to get PCC from Passport office and she was requested that she should g ofor new passport. Her applicaion has been submitted with her maiden name and by having passport with other name will complicate the visa process. Another thing She can hold on to her name all her life if she does not wish to change as threre is no law in India which says after merriage woman should change her name. I have reviewed a Hindu Marriage Act-1955.

                                  I would really appreciate if you help us in this matter.

                                  thanks

                                  Amit Naik Cell #[protected] [protected]@yahoo.com
                                  Dear Sir.
                                  Mr. M. C. Kadva Saheb
                                  Passport Office Surat

                                  Dear Sir I mMr. Farook I. Adat from At & Po. Bhadi, Ta. Ankleshwar. Di. Bharuch. Sir My Mothar Appl. 4r New Passport In Surat Office. My Mothar Name : HAVABAHEN ISMAIL ADAT File Ref. No. SUR-Z[protected]. Date of Application :[protected] And Applicant's Date of Birth :[protected].
                                  Daer Sir Nw I Saw Online despatched Date is[protected].
                                  Dear Sir My Fathar, my Mothar & My Family Membar Allso Going At Macca in Umrah On[protected] & this Umrah Travel Agent wnt My Mothar Passport b4r[protected].
                                  Dear Sir Tht's why I Rquest u 4 my Side Pls u r a Despatched my Mothar Passport 2 dy Or 2 morow.
                                  My Name Is Farook Ismail Adat.
                                  Dear Sir Pls Help me.

                                  Thanks.
                                  Farook I. Adat.
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