| Address: | A 102 shree vinayak residency, mota varachha surat 394101 |
Dear RPO surat.
I trust this email finds you well. I am writing to express my deep concern regarding the recent visit I made to the passport seva kendar (Besides Apple Hospital, Union Trade Center, 1st Floor, Indira Gandhi Rd, Udhana Darwaja, Bhatena, Surat, Gujarat 395002) for my son's passport appointment.
During my visit today, I observed a chaotic situation at Counters B and C, primarily due to what seemed to be server downtime last two hour. The resulting full traffic and mismanagement have not only inconvenienced the public but also raised serious questions about the efficiency of the passport office operations.
The server issues have led to prolonged waiting times, frustrated applicants, and an overall sense of disorder. This situation is particularly troubling as it directly impacts the timely processing of passport applications and reflects poorly on the office's ability to handle such essential services.
I urge you to investigate and address the server downtime on Counters B and C promptly. It is imperative to restore normalcy and ensure that citizens visiting the passport office do not face unnecessary hassles. Swift action is crucial to prevent a recurrence of such issues and maintain the office's reputation for delivering efficient services.
I appreciate your attention to this matter and request timely communication on the steps being taken to resolve the server issues.
Thank you for your prompt action.
Sincerely
TusharKumar savaliya.
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