Passport Office Thane — Mismanagement

Address:	Thane, Maharashtra
Website:	www.passportindia.gov.in

I am military personnel. I was attendee passport office for issue new passport with my wife and son at 13.12.2016 my token no is n 118 and n119. As per information available at passport official website and information got from helpline number i prepared all documents and attached together. At the time of getting token receptionist remove annexure i, marriage certificate and other documents also of both member. At b counter demanding marriage certificate then again we went at a counter for scanning. After again we follow b counter then when we at c again asked for annexure i and send to us again a counter to scan document and we follow b and c counter again. What's shame this harassment due to lack of knowledge. This is digital india. At c table my wife passport approved for post police verification and my small son passport approved for pre post verification what a knowledge of c officer. I have annexure i for my son but c officer does not accept she asked to many persons about this. But no-one guided pepperly. Why such type of officer sitted on chair without knowledge. Also when i complaining to apo to suggest to c table officer she denied me telling this is not my duty. You can complaint to sharma sir. What a arrogant answer. This type of mismanagement show harassment to customers. Customer helpline also not answering properly. Improvement required to passport office staff for behavior sense as well as knowledge. I feel sad.