I had purchased Ayurvedic Medicines on 09-MAR-22 worth Rs 1095, Order ID # [protected] from Patanjali Ayurved and had paid with my credit card. I am suffering from ulcerative colitis and my doctor advised me not to take these ayurved medicines since I am already under allopathy diagnosis.
Hence on 11-MAR-22 I sent an email to the customer care asking them to cancel my order and give me a full refund. However on 12-MAR-22 they responded back to me saying that my query is closed. Ticket # OM[protected]
On 14-MAR-22 I received the delivery of the products hence I again replied to their email on 15-MAR-22 that the query is not closed and asked them to arrange for a pick-up of the medicines and refund my money.
On 16-MAR-22 they simply write to me that my order is delivered. They are not ready to take back the medicines and refund my money. The medicine packages are completely sealed and not opened by me. Requesting the authorities to look into this and help me get a refund
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