Patanjali Ayurved — Expiry and damaged product replacement

Address:

H.no.1264 shop line,near aerodram,sonari, Jamshedpur.

I would like to inform you that i am running a small retail kirana store at sonari dispensary road, jamshedpur, jharkhand since more than 30 years under the name of c. L agarwal store. I am too much dissatisfied with your distributor’s services. As per policy of patanjali, if any of the product gets expired by date then retailer can ask the distributor to replace it or refund us the money. I have asked number of times to your distributor in jamshedpur 'sai distributor' to get back or replace the expiry goods but no one is ready to take any action intially and later on when they agreed to take damage, and lifted my all expiered product on january 2020 and promised me the refund will be given soon but by the time distributor changed and new distributor name 'kamakhya enterprises' is saying that they are not liable for my damaged product, now sir please let me know how will i get my expired product refund, as it has been taken by them passed more than six month has passed but no refund
Has been given till now. I am unable to run my shop with those goods which has been crossed the expiry date. Rather the only source of my income is that shop.
This type of behavior and services of distributors is inducing me to take legal action. However, before any action i request you to take an appropriate action in this regard.
Hope, a necessary step will be taken by your side. I shall be thankful to you.