Patanjali Ayurved — Money paid but order not delivered not the money returned

I had ordered some products through order me app of patanjali ayurved on date 19/05/2021 they did not delivered my order of order no 833762 and on contacting there support they say talk to our courier partner delhivey and on contacting them they say that your package is been damaged please contact patanjali for money return and from patanjali they didnot solve the problem neither they deliver the order nor they return the amount which is 1283/- rupee
please solve my problem and help me to get my hard earned money back its an request