Patanjali Ayurved — Not getting response of my concern

This is related to order me app of patanjali where i have order coronil kit but transaction failed once i was done with my payment from internet banking, i need to reorder and do repayment the amount again for the same order and this time it got success. I made order on 17th july of transactions 1090/- amount 2 times, order i’d is 10471 for the successful one. After that i contacted my bank and they told as amount is debited both times they need confirmation email from merchant side that they did not get amount credited both time but only one time. Since then i am chasing order me customer care where it’s almost impossible to connect by phone and through email you will only receive ticket id generated where ticket status link you can’t enter as user is and password provided to them never work to login. While asking the same next ticket generated but you won’t get reply that you want for clarification. This process is going on and i am unable to get my query solved. Apart from that i also did not receive my order that is another story. But not sure whom to contact and how to get rid of these issues. Order me is the name of app of patanjali.