Patanjali Ayurved — Online order no. 51248 placed on 15th July 2020 not delivered as yet despite several reminders to customer [protected]@orderme.co.in

Suryamadhavi

Address:

Haridwar

I had placed above order for medicines and paid online Rs. 1247 on 15th July 2020. The order was confirmed as well as packed on 18th July itself, but till now it has not been dispatched and i have not received he items.
My several reminders by email to customer [protected]@orderme.co.in are being auto-responded saying that the matter is resolved. How can they resolve the issue when i have not received the consignment?
If they have sent the medicines they can inform me the name of the courier and the tracking number and the date of delivery.
I am repeatedly emailing them saying i have not received the items but they are saying that the matter is resolved and closing the ticket. This is unfair trade practice.
Kindly intervene and see that i receive the items or refund of my money paid.
Thank you
Madhavi

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Patanjali Ayurved customer support has been notified about the posted complaint.

Verified Support

Aug 28, 2020

Patanjali Ayurved Customer Care's response OM
Dear Sir/Madam,

We sincerely apologize for the inconvenience caused to you. In reference to your concern, we would like to inform you please mail us: [protected]@patanjaliayurved.org and call us:[protected]Toll-free) along with your order number, contact number, website or app through which you have made online order to assist you further.

Warm Regards
Team Grc
Patanjali Ayurved Ltd.

Aug 28, 2020

Updated by Suryamadhavi order no 51248
contact no. [protected]
through Orderme App
paid online Rs. 1247 on 15.7.2020
Not received the medicines despite several reminders to [protected]@orderme.co.in as well as several phone calls. Please expedite delivery. Inform me tracking number of courier if dispatched.