Patanjali Ayurved — Order products not received through Orderme app. Not refunding money.

I had ordered through Orderme app products worth Rs.1310. They sent a box on which the receipt itself says consignment weight is 107 grams. Order weight should have been 2.44kg. This receipt has bar code also that can be checked.
There is nothing in the box. No products received. I have asked them to take the box back and check. I have sent photos of the receipts and the box also.

It has been 12 days but no refund. No Managers or Supervisors connect to the customers. I call everyday.

Other orders received successfully. Be careful from ordering through Orderme app. Not all times but sometimes they don't send products and then don't refund money also, as in my case 12 days have passed with no response.