Patanjali Ayurved — orderme app issue - money deducted but the order is not placed.

PrasaadKulkarni

Address:

Haridwar

I have placed order of 1376 from orderme app on 8th september. - the amount is deducted but the order number not created due to app issue. I have been waiting since then - wrote 3 emails to the support and called multiple times. I thought unlike other websites they have good customer care since they are known for ethicalness - but no. Customer care also not at par — they told only one thing — you will receive refund. Now its 15days passed - no refund is received.

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Patanjali Ayurved customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2020

Patanjali Ayurved Customer Care's response OM
Dear Sir/Madam,

In response to your query, we apologize for the inconvenience caused to you. Based on your concern with regard to your order made via OrderMe App, you may contact us at our dedicated helpline number [protected] & email us at [protected]@orderme.co.in to have a detailed solution. Thank you for your continued support.

Warm Regards
Team Grc
Patanjali Ayurved Ltd

Oct 06, 2020

Updated by PrasaadKulkarni I have written 3 mails with all the required details -- there is no single response from your team. please check that first. Now its one month since I placed my order. The customer care executive only says -- aap nishchint rahiye refund aajayega... and the refund didnt get generated. I will open a dispute in consumer court if the money is not refunded.