Patanjali Ayurved — Patanjali did not delivered the complete ordered items

Address:

Fit India Organic Pvt. Ltd., Khasra no.-257-258, Near Juice Plant, Patanjali Food and Herbal Park, Village - Padartha, Laskar Road, Haridwar - 249404, Uttarakhand Phone : 1860-1800-180 & 01245000076 Mail Id: [email protected]

There is an order placed long back on 19th Sep'2020 from Patanjali order me app. The order number is 291997. After waiting for 15 days, still, the order was NOT delivered even though the order status was updated as it picked up on 23rd Sep with delivery partner details. I even messaged on their WhatsApp number with all the details, but that also didn't help as got automated responses to register the query on http://order-me.in. There also I registered the complaint but of no use. Then I called customer care and came to know that my order was not picked. So, seems when the buyer calls then only these guys will try to dispatch. Till 20days of ordering online, I called 3-4 times and every time I am told that I have raised the request and the items will be delivered shortly. On 12th Oct'2020 when I tried reaching their customer care, every time the automated response of putting the call in the queue was coming and after reaching to caller number 1, it is being told to send the query to "[protected]@orderme.co.in". This happed 3 times that day wasting a lot of time and call charges also. So, then I mailed them as when will my items will be delivered? and I got a useless response to use the same mail as a reply which I received as the order confirmation. Finally, I got my delivery on 23rd Oct'2020. Attached is the image of what I got with the video. Out of 18 items, I got only 3 items. It’s even clear from the invoice that the total items ordered weight will be more than 3Kgs but the items that they sent was of 1.460Kg. It's really disgusting that after a lot of follow-ups, finally, the items received were only the sake of formality that the consumer gets silent for some weeks. They neither cancel the order nor refund the money and try to digest the money. Please help me to get me either the refund of the remaining amount for which they didn't send the products with interest as they provided a lot of mental stress. Later I even found a lot of complaints against them on a lot of social media and other online platforms. So they must be severely punished. Attachment: 1) Order Invoice 2) Image of 3 Items received 3) Image of the ordered items' weight.