Patanjali Ayurved — swadeshi samriddhi card cheating customers by nullifying the balance

Address:

Bangalore, Karnataka, 560040

Dear sir/madam, i have been a genuine user and promoter of patanjali products and i bought swadeshi samriddhi card for regular purchases. As we needed another card for convenient shopping, we purchased on more card and both cards were linked to one mobile number. If there was a restriction, card activation should not have allowed adding same number for two cards. But it allowed and i started using the cards.
Suddenly i see that the 2nd card is not working and my balance of rs.386/- in the card is nullified. When i ask customer care, they say that a sms was sent to use the balance but i never received it. There was no 2nd follow-up in any form and the balance is taken away by patanjali organization and now i am told that patanjali ayurveda can change it's policy anytime and not obligated to inform customers with follow-up. This means customers can never trust patanjali ayurveda organization anymore.
This in a way is tricking the customers and cheating because balance on any card cannot be nullified without proper communication and follow-up as it is hard earned money of individuals.
Though rs.386/- is not a big amount but so many of such small balance together can be millions and crores and patanjali ayurveda should not misuse the policies to make money!