Patel Travel — Bad service on Dwarka Vadodara route

I booked a ticket through redbus from Dwarka to Vadodara for travelling on 30th April 2022 evening. Bus was Volvo AC Sleeper. Just after traveling 96 kilometers from Dwarka, there was a breakdown in the bus. We have to wait for 3 hours then bus was repaired and we again started the journey. Near reliance Toll gate again bus was stopped. When was asked, we were informed that another bus will be coming and we will have to shift. Another bus was AC but not Volvo. Bus was not upto the mark . Further Journey was ridiculous. To add in the Problems, when we reached Ahmedabad - Paldi bus was stopped at one Fuel pump for diesel top up. It took around and hour for this activity. Finally, we reached too late to Vadodara after facing a hell of Problems.

This is not expected from a well known bus service provider like Patel Tours and Travels.

Hoping a huge improvement in the service. And i will not prefer Patel Travels bus on this route. When I checked reviews of this bus and route on redbus, it is 2.9, I think it shall be even less than that for this route. When one of our traveller asked customer care for refund of partial amount (as the bus provided was not volvo) customer care refused to pay partial amount.

My complaint is as mentioned above and I request Patel travels to refund the partial amount to all the travellers travwlling on 30th night via teplaced Bus number NL-01-B-2175.

Request you to respond on this matter on urgent basis.
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