ADVERTISEMENT

Patel Travel — Bad service on Dwarka Vadodara route

I booked a ticket through redbus from Dwarka to Vadodara for travelling on 30th April 2022 evening. Bus was Volvo AC Sleeper. Just after traveling 96 kilometers from Dwarka, there was a breakdown in the bus. We have to wait for 3 hours then bus was repaired and we again started the journey. Near reliance Toll gate again bus was stopped. When was asked, we were informed that another bus will be coming and we will have to shift. Another bus was AC but not Volvo. Bus was not upto the mark . Further Journey was ridiculous. To add in the Problems, when we reached Ahmedabad - Paldi bus was stopped at one Fuel pump for diesel top up. It took around and hour for this activity. Finally, we reached too late to Vadodara after facing a hell of Problems.

This is not expected from a well known bus service provider like Patel Tours and Travels.

Hoping a huge improvement in the service. And i will not prefer Patel Travels bus on this route. When I checked reviews of this bus and route on redbus, it is 2.9, I think it shall be even less than that for this route. When one of our traveller asked customer care for refund of partial amount (as the bus provided was not volvo) customer care refused to pay partial amount.

My complaint is as mentioned above and I request Patel travels to refund the partial amount to all the travellers travwlling on 30th night via teplaced Bus number NL-01-B-2175.

Request you to respond on this matter on urgent basis.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Patel Travel customer support has been notified about the posted complaint.
Complaint comments 
Share
Tweet

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Patel Travel
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    5%
    Complaints
    44
    Pending
    0
    Resolved
    2
    Patel Travel Phone
    90 8245 4310
    Patel Travel Address
    170 W Clay Avenue, Roselle Park, United States - 07204
    View all Patel Travel contact information
    ADVERTISEMENT