Patel Travel — Bus broken on the way

Address:

Jamnagar

I have booked AC sleeper class through redbus and catched a bus nl01b2194 from Ahmedabad to Jamnagar at 11 am today. This was a very old bus which has failed on the way. Driver asked passengers to wait for another bus to collect them. After an hour a running bus reached to the point which was filled with existing passengers. This was a 2by2 seating bus. There was no seat for changeover passengers in this bus. I had to standup and travel almost 200 km. The send bus staff was too rude, they used abusive language with customer and misbehaved. The overall experience was painful. The second bus driver was collecting passanger on the after every 10 kms. The stated from Ahmedabad reached Jamnagar after 11 hours, at 10 pm. Due to delay I had loose my another bus to travel ahed. I lost my time and money. I want to claim my ticket fare back and ever never recommend this travel to anyone else.