Patel Travel — Very bad service related issue

Address:

Big bazar 150 feet ring road ,rajkot ,gujrat

I have booked ticket in patel travels on 17th august wednesday and I am mentioning bus details here- bus number is NL01B2203.boarding point is Rajkot big bazar patel tours and travels gujrat.
There was no curtain in bus I have travelled without curtain I mean i did not feel secure without curtain if i travelling alone then i do nit have any issue but with family with my wife I was travelling so its bus staff responsibility
And very important thing bus timing is 10PM but they moved that bus before time.They moved before 3 minutes if passenger come on time i mean come on 10 pm so he will miss that.so why they moved before time.
Please take action on this issue as a hight priority basis.
I will be very thankful to you.
Thanks