[Resolved]  Patpat — Wrong address delivery/not initiating refund nor properly responding

Address:	650 castro street ste. 120-458,mountain view.CA 94041,United States India
Website:	www.patpat.com

Hi

I had ordered baby products in the name of richa jain from patpat online website on 26th june 2020. But still i havnt received the product. On tracking the parcel the order has arrived to destination country i.e. India on 27th july 2020. But there is no movement since then. I requested and sent mails to pat pat about where is my order ? And when is the delivery expected. They responded by saying it is in transit, reached your country and will reach you shortly. But no movement again i mailed pat pat website about the delivery they responded that it is with india post please contact the post and provided me with the link to check the consignment. Upon checking the link it shows from 17th august 2020 and its in Delhi india post and the parcel is moving within Delhi post office. On 18th august 2020 i again tracked the consignment it shows delivered to gurnaam addressee.
But there is no gurnaam at my address and my address is in Mumbai -400092. And the order isnt delivered yet but shows delivered. I contacted india post they said parcel is delivered but on delhi address named gurnam but my address is in mumbai in the name of richa jain.
India post staff told address mentioned is of Delhi contact patpat about wrong delivery address of the parcel as we cannot do anything.

I have contacted patpat like 10-15 times but same response it's in transit cannot track will reach you shortly.

I would like to request for initiation of my refund amount as patpat is not able to track my order and they delivered parcel to Wrong address.

It has taken about 2months and order isnt delivered yet. Delivered to Wrong address.

Earlier registered the complaint but on 19th august 2020 came to know about the wrong delivery of the address. I tried contacting patpat on number given on website but not received the call yet from patpat.

I would like the refund from patpat. Please help me co-operate and refund my amount from patpat

Refund amount - 86.29 dollars

Hope you will solve the problem and reply as soon as possible.

Thank you

Order id #7370063

Tracking id- RU[protected]NL

You may track your package using this link: (sent by pat pat to track the consignment which is With India Post)

https://www.indiapost.gov.in/_layouts/15/dop.portal.tracking/trackconsignment.aspx

Screen shots attached below