Paulo Travels — 3rd class service with 3rd class behaviour of staff.

Address:

Pune, Maharashtra, 411027

I had booked a ticket from Pune to Mumbai for 9th may 2017. Reporting time of bus was 4:20 am. I was calling at their customer service number provided on the ticket since 4:00 am to know the status of the bus. But no one answered the call, neither the bus arrived at pick up point till 5 am.

At 5 am, some staff member of paulo travels called me and rudely he said that bus is just half an hour late... what kind of service is this ????

I think they are just doing a timepass and not concerned about the business. They should work on their customer services or else should not have give the option to customers to opt for early morning bus.