Paulo Travels — 6 hours delay in arrival despite of round from Pune

I was picked up 2 hours late at 8pm instead of 6pm. Consequently, the bus arrival time in Goa became 10am next day. The running time of the bus is 14 hours as it goes from Pune.

It stops at Kolapur inbetween for quite sometime, driver boards his passangers on the way and earn side income. After all this the bus running hours has been 20hours 4pm in Goa and i have always witnessed this whenever I visit Goa.

Earlier the buses were directly routed to Goa and not from Pune and Kolapur, it was 8 hours journey. Can this be explicitly declared while booking so that do not choose to go Goa from Pune and Kolapur?