Paulo Travels Complaints & Reviews

It's very unfortunate that today 16 july22, , Goa to Ahmagnagar bus No GA 8546, started from panaji 2000hrs, stops at kholapur 0345 in the middle of road, no toilet zone, I am ith kid and wife, next pune 0700, no toilet zone
Pls don't travel with Paulo travels...

I have booked seat no 5. Now informing that seat no. Is 18. Last seat . And also informed that bus was cancelled if you're told me before in morning i would have cancelled it. Otherwise you could have cancelled. I would have opted for other bus service. And the your customer care and driver are behaving rudely. If i not get proper reply i have to complaint regarding this issue.
Called several times to your office. Still no responsebr...

Hi, my name is Naman Talati. I have used their website for booking ticket from Mumbai to Bangalore and done the payment successfully. Later after payment it gave me an error and I have not received any message or email for ticket confirmation.

I tried to call their official website no. Of headquarters but only one number is working and on that number its just ringing very very unprofessional. Later to confirm about my booking...

I was picked up 2 hours late at 8pm instead of 6pm. Consequently, the bus arrival time in Goa became 10am next day. The running time of the bus is 14 hours as it goes from Pune.

It stops at Kolapur inbetween for quite sometime, driver boards his passangers on the way and earn side income. After all this the bus running hours has been 20hours 4pm in Goa and i have always witnessed this whenever I visit Goa.

Earlier...

Today I am traveling from Surat to Ahmednagar by Paulo bus. In this bus I paid for seat number 3, 4, pnr no[protected], bus number GJ 14 X 7772
But when I got on the bus, I saw that the seat number was completely wet. At that time I brought the matter to the notice of the driver and his assistant but they said there was nothing we could do so . my family and I had to make the journey standing in the bus. I complain that I just have...

We are travelling from indore to Goa of bus number GA 07 F 9987 of date 31 may.
It's really very poor condition of seat..and there is no proper help service also..we are calling to customer care but no any preferable response from manager..we are share photo of seat have look on it...

I booked ticket on 23 may for route goa to valsad . I paid for it inr 5758.00 but i didn’t get pnr number and on web site my booking doesn’t shows. Nd it’s already 3rd day but still I didn’t get any answer of mail. I want my refund of money inr 5758.00...

I booked a ticket from Santacruz to Margao this bus dropped me in Panjim only . When I asked the conductor he said this bus stop here only but on ticket it shown my till Margao ... I want my refund back . What is the use of spending 2115rs on this bus ... Bus no.GA.08.V.5096...

1st msg: PNR:[protected], Goa MUM, M34, Date:10-May, Seat:K, F, E, Dep:07:30 PM, Pickup:Madgaon- inside k t c bus stan, [protected][protected]. Next Booking visit: PauloTravels.com
2nd msg: WL Paulo Travels Hi Yeshwant, Bus is Scheduled GA 07 F 8635, M34, [], Driver [protected], [protected]
Nobody was calling me or picking up my call on pickup location
Then somehow I reached on Mr Alex at 8:00 he said that bus already...

I need refund against the ticket I booked of 4th may from yerwada to sawantwadi through redbus..But the bus left the pickup point before the scheduled time from yerwada... So I went to next pickup point swargate to catch the bus... And i informed the driver as well as paulo travels office too about this.. But there also driver departed before scheduled time and left me waiting there at the stop...on calls they were arguing with us, misbehaving...

I booked ticket for three from Navi Mumbai to Goa (AC -Sleeper- Booking with PNR Number - 57DSMRVB, (Make my trip platform) journey planned for 30th April 2022 (11:00 pm). At last moment received message, your booking is canceled. How can a person arrange for last minute schedule change. No one is bothered to take responsibility. Very pathetic and wrong service offered by Paulo. Third class rating, will make sure that, everyone gets updated...

Hello am Aditya, I've cancelled a ticket on 16th of April and till today i didn't receive refund. So kindly look into it....

I was travelling from Goa to Mumbai on 24/04/22 at 9:30 from Goa. I was supposed to get down at Mumbai at 9:30 but it got delayed in drop more than 2 hours, which resulted in failure of catching my train from borivali to surat....

I was travelling from Goa to Mumbai on date 25/04/2022 by bus AR 11 A 7567. Bus drop was delayed more than 3 hours which resulted in failure of catching my train from borivali to surat....

We have booked bus goa to pune online but they delayed bus by 1 hr without any intimation. Also bus is very dirty not cleaned....

We are with family Mumbai to Goa road date 1 Apr 2022 bus no AR 11 A7775 pick up from thane...but bus is stopped near by khalapur highway and there is no service or alternate way out for further transport...my 6 year girl is very disturbed sitting in bus without AC or fan and dinner or else...no one bother from your company to take corrective actions on it but driver also not any supportive...
Appreciate for your third class service...

Very bad experience with paulo travels while travelling from Bangalore to Goa. No proper timing of bus, No proper pickup and follow up with passenger. Not so good behaviour of staff with passenger. Didn't call before boarding the bus and left with no prior information....

Not picking me from pick up stop mentioned in ticket
Abusive language used when i asked reason
Threatening
Suren and driver is drunken and threat for passengers...

The driver has stopped for rest stop how we can do the dinner it's already 10:30 and they are telling rest stop will come at 12:00 am this is not the dinner time pls slove it fast our change ur rest stop...

పౌలో ట్రావెల్స్ బస్సు లో గోవా to హైదరాబాద్ Date 29/11/2021 రోజు ట్రావెల్ చేశాము డ్రైవర్ డ్రైవింగ్ బాగా లేదు. బస్ లో కనీసం బెడ్ షీట్ కూడ లేదు. మరియు శానిటేషన్ కూడా సరిగ్గా లేదు బస్...