Paulo Travels Complaints & Reviews

I, m old consumer of Paulo travel . This is my 5th journey with Paulo travel . Today I travel Mumbai to Goa bus no. 4095 timing 21:00 pm . In this travel conductor behavior is so poor label and pantahtic . This type of behavior with a particular customer is very bad very low level .

So I request to Paulo travel plz trainee this type off staff .

Thanks...

Never book paulo bus in your life
The worst service i received from paulo travels in my life. On 24th dec 16 while travelling from panaji to ooty (Via banglore-mysure).
Drivers & cleaners was using bad language with all passengers, mobile charging point was not working, bus was not cleaned properly (When complained they told us that it will be replaced at next point but we travelled full journey with same bus).
As i booked...

Im from goa and studying in bangalore so i quite frequently keep moving and i have noticed whenevr i travel by paulos i find the staff very arrogant and not at all helpful which i never feel with other travel buses and hence i aviod travelling by paulos. Please do appoint staff who provide good customer service i[censored]ll want people to travel by paulos.
Thank you...

I have no clue whether action will be taken but still want to keep the paulo travel owner aware of it:
M34 - goa to mumbai paulo travels on 15 dec 2016.. From last 1 hour 15 mins bus is just standing at pune, and letting people in whoever wants to go to mumbai, when asked to driver of the same, he says we are waiting for people who have booked, but one one person had booked the ticket remaining 12 person who was all without ticket......

We had booked a trip for 2 on paulo's
Ac sleeper which was a
'man-airbus 2x1 (40) ac seater-sleeper '
Paying an amount of ₹1908, scheduled to depart on[protected], 2106 hrs.
On 11th morning i got a call informing me about a delay of 45 mins. I reached the stop at 2145, and the bus finally arrived at 2245, the torture didn't end there.
What was supposed to be a man bus turned out to be an old ashok leyland....

I am traveling on 19/10/2016 from belgaum to Chennai Paulo holiday makers wide pnr no 74066868 in the next day morning bus stopped in Banglore that claiming no service to Chennai after taking full amount from us to drop upto Chennai they have later changed the bus service to national but it reached Chennai @6.00 instead of 2.00 I am traveling on 19/10/2016 from belgaum to Chennai Paulo holiday makers wide pnr no 74066868 in the next day morning...

We have booked paulo travels non-ac bus for travelling on 9 october 2016 from mumbai to goa but due to some issue, the bus did not show up and we were transferred to a. C. And we booked return journey from goa to mumbai with the same travel from bus. Issues while travelling:

1. Full a. C. During travelling so that passengers purchase their blankets which were not provided by travels even being a. C. Bus.

2. The...

I booked ticket from pune to goa. But requested to cancel ticket prior 2 days before journey date. Company asked to sent mail at [protected]@paulotravels.com, so mailed as their cancellation procedure. Even tried to call to pune and goa head office but response was misleading and deviating. They just pointed out each other to cancel the ticket. Even no response on mail and phone & no refund from company....

Hi I had a bus booking with Paulo Travels from Mumbai to Goa on 12th august 2016. The bus number GJ-05-AC-8898 was scheduled to arrive at Mumbai at 8 but it arrived at 9 instead. Nevertheless I didn't have much a problem as I didn't have any important work next day. But the behavior of the bus conductor was very aggressive. There were no facilities provided. And when I went on to take the blanket, the conductor became aggressive and refrained...

Hi, my sagar kulkarni. I trusted paulo travels frm last 5 yrs. Today I booked paulo at 22:00hrs from shivsai travelsfrom pune to goa at 23:45 hrs departure and it will reach at 8:30 am and it was confirmed about time as I had some important medical treatment in goa, according to that my plans were made.certainly I get call around 22:50 hrs from Paulo office that car reporting time is 00:30 and departure will be at 01:00hrs . And it will reach...

I am jay belkar i am awaiting at my destination for the bus since 2 hours now and the bus is delayed due to what reason no idea.
I can understan there can be delay of 30 mins to an hour but its now more than 2 hours and whem i am calling the driver and the help desk they are not answering it correctly both of them are giving diffrernt reason in my language chutiya bana rahe hai...

Hello Indian Citizen,
I am here to lodge complaint against www.paulobus.com.
On 24th May 2016 I had booked a Sleeper seat (AC) from Surat to Mumbai (Miraroad) . Pickup time was schedule by 10pm and Pickup address was New Sardar Market, Surat.
Bus no was GJ-05-BT-9707. Fare Taken 600.
We started the Journey and It took a halt at Valsad for half n hour.
After that there was a long journey to go to Mumbai....

We booked 13 ac sleeper tickets from hyderabad to belgaum, karnataka on 14th april 2016. We booked through redbus and paulo travels hyderabad manager is asif, his phone number - [protected]. Tel.:+[protected] / 66625856 / 66625857

We boarded the bus at 7 pm and after an hour, the ac stopped working. We compromised to continue our travel as non ac .
We stopped for dinner at a dhaba, after finishing the dinner we noticed...

My PNR is P[protected] Pune to Goa on 21 Oct 2015 has been booked in Paulo travels. After two days of booking i received a message from Paulo travels that trip has been cancelled and for details of alternate arrangement please call [protected]. In spite of calling many times there is no response from that number. I booked for my family so i cannot go for any alternate arrangement and i have went through cancellation policy of 30% charges....

We travelled from Ahmedabad to Mumbai through Travels - Paulo Travels : Bus Type - Volvo A/C Multi-axle seater/sleeper (2+1). Bus s fine from outside, but redesigned entire Volvo bus inside in such way u absolutely get no air, and everybody was sweating throughout the entire journey. Rather they can have windows which would actually get passengers some air than cheating like this. Even after so many complaints, i guess company hasn't...

I had a bus booked for journey from Mahabaleshwar to Pune on 8th July 2015 (5:50 AM). I tried calling Paulo twice on 7th July to confirm about the booking and give me the details of the driver and bus. They replied me that they will pick me up from hotel and that I will receive sms from them at 9:00 pm on 7th july with necessary details of bus and driver. When I didn't receive any sms I called them to know that the bus that I had booked didn't...

Once again Paulo travels shows their neglegence .The sleeper coach on 2-6-15 expected to come at 19:30 did not turn up even at 21:50 and the travel agency did not even care to provide basic facilities and more over they locked their office even before the arrival of bus.Never travel by this agency....

I travelled from Goa to pune on 5th April, The bus condition was bad. No curtains on the sleeper class and when we asked for it the staff asked why you need it. We asked to switch off the light but staff says no. Price of the ticket is 1900 and there is no blanket and if blanket required we need to pay Rs100... Even Rs500 ticket provides you bottle of water in train. Rash driving by the driver due to which I got hurt many times on my...

i travelled from goa to hyderabad on 3rd nov, i have given dropping point as kondapur as they mentioned in online but they didnt provided as mentioned, when i asked about this driver talked very rudely and refused to give owner number, and i need take autoagain to reach my dropping point....

Hi, I had booked my ticket on 28-Aug-14 form Pune to Mumbai, PNR no. 28082014/00000012/1905737 I was supposed to board the bus at 3.28 AM but the bus was late and I was not informed of that. When I contacted their pune office at 3.28 am, I was told that bus is late and will come by 5 AM. I waited there till 5 AM but bus didn't come. I again contacted the office and was told come in 15 to 25 minutes but bus didn't come. I waited...