Paulo Travels — Bus broke down and no alternative was arranged

Address:

Manipal hospital Bengaluru

Worst experience when I traveled from Panjim to Bengaluru on 1st May 2023, bus number GA-08-V-5045. as it was long weekend the bus price was 2500 rs instead of regular 1200 rd. Bus arrived pick up point 2 hours 30 min late, it was supposed to pick up at 6-30 but arrived at 9-15.. driver missed couple of roads during journey and took turns to come back to actual road, staffs inside the bus were very rude, when i asked when it will reach bengaluru they replied it will reach u just go and sleep in a rude manner.. No curtains to the last 2 seats. Bus brokedown midway 80kms from destination, no alternative transport arranged.. we waited for 1 hour and we arranged our own transport and reached 5 hours late than expected time and lost a day salary (worth 5k).. i want to complain this and want refund of my transport fees.