Paulo Travels — Bus broke down stranded for hours

Address:

Madgoa, Goa

"Booking PNR[protected] Bus Info - Bus No:GA 07 F 8982, Bus Suffix: B75 Goa-Bangalore 2X, PickupMan No:[protected], Driver No: [protected], Driver2 No: [protected]." - MANTIS
Our bus broke down around 5am in the morning om 12 may 2023.
We were stuck at Hubballi TOLL GATE . as I'm writing this complaint it's 10. 45 am. Its been more than 5 hours we are waiting with no proper update from the Driver or Mechhanic no one is sending an alternative bus for us.
No food or water is being provided to us

I traveling with a 17 months old child and we are suffering I demand for refund.

Thanks
Sharon Bentley