Paulo Travels — Bus Delay more than 5 hrs / Refund Request

Dear Team, ,

I am writing to bring to your attention the inconvenience we experienced due to a significant delay in one of your buses.

On 26/11/23 at 08:15. We were a group of 2 boys and 2 girls, scheduled to take the bus from Madgaon KTC Bus Stand to Mumbai.

Unfortunately, the bus was almost 5 hours behind schedule, causing considerable disruption to our plans. This delay not only inconvenienced us but also resulted in additional expenses of the stay because the bus arrived at 12:45 AM and did not depart until 1:00 AM.

I understand that unforeseen circumstances may contribute to delays, but as a customer, I rely on the punctuality of your services. I appreciate your attention to this matter and kindly request a refund for the inconvenience caused by the delay.

Below are the details of my journey:

- Booking Reference/ PNR:[protected] and[protected]
- Ticket Number: C8EFK3U4 and C8EE8NBV
- Date of Travel: 26/11/2023
- Scheduled Departure Time: 8:15 PM
- Actual Departure Time: Not known. (Since it was 1:30am already so we left due to Safety reasons)
- Additional Expenses Incurred: Hotel stay: ₹3, 000/-, Cab: ₹1, 000/- and Train tickets penalty: ₹2, 000/-

I believe in your commitment to customer satisfaction and hope that you can promptly address this matter.

Sincerely,
Ashwini Haria - [protected]