Paulo Travels — Bus is running 3hrs late

Address:

A706, Aura county

Hi,

I have a booking on 20 may 2023, bus number GA 07 F 9997, pune timing is 7.30pm iam trying to connect to driver, he is not picking up the call, try to contact paulo customer care, no response. Got to know bus is running late by 3-4hrs just crossed khalapur toll at 8pm.

Are we fool to book a ticket & bus is not on time, standing at given stop not even designated paulo stop For 4 hr at same point.

Need refund for waste of time & money.

Stop the service, when you can provide the service to public.

Thanks
Santosh