Paulo Travels — bus not arrived at the location

Address:411002

I am sanjay pandit, had booked a ticked from kankawali to pune dated 15/01/2019. The departure time was 10:00 pm from kankawli st stand. But the bus never arrived at the destination, nor i received any massages regarding my bus number or any other details. So when i called at the customer care center they told me to file a complaint here.
My pnr[protected] date - 15/01//2019 booked at laxmi travels pune. So here i am requesting you to process my complaint as soon as possible and refund me the amount.
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Dear Team,

In Paulo travels i was charged extra 200 for a parcel with food from pune to surat dated 18th Oct 2017. The Conductor had taken the money.

My PNR- [protected]
Seat No 26
Date 18th Oct 2017
Name- Arpiet Malpani

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