Paulo Travels — Charged full payment extra against 1 child of 8 years with us in sleeper in bus

Machindranath

from Pune, Maharashtra

Sep 16, 2023

Address:

Andheri

PauloTravels.com
PNR:[protected], Mumbai GA, M80, Date:15-Sep, Sleeper Seat:7, 8, Total Fare [] Dep:05:00 PM, Pickup:Andheri east sai travels

We have traveled on 15/09/23 on above ticket details with me, wife & my 8 years daughter

Howevr their person name Gaurav Walunj asked & charges us for extra full payment of full sleeper seat for my daughter and neither give us payment receipts nor alloted us extra sleeper seat on payment of full ticket fare on his gpay number.

He has taken this full money in his pocket through his personal gpay number by harassment saying rule of child aged 8 year required full ticket otherwise tRTO officer fined us.

Regards
Machindra Temkar
Andheri Mumbai

Very bad experience & rude behavior & will never ever again book paulo travels.

I will also complaint RTO about your services & harassing passengers

Regards
Machindra Temkar
Andheri Mumbai

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Comments

SonaliTalekar

Sep 26, 2023

This is our second experience with Paolo travel. I reserved three sleeper seats on[protected] in paolo bus 6.40 from kudal to mumbai paying 5902/- through paytm. Bus was two hours late, nobody was picking a phone and no proper message. As bus arrived we saw seats given to us were seaters and not sleepers. We were shocked. This is cheating with passengers. Cleaner and driver were rude to us Bus number GA07F8982 Also seat handle was broken. First experience was also very bad From 7.00 pm to 12.30 am our family of four was standing at Satyam hotel kudal and at 12.30 message came bus is cancelled. No alternative bus. We had to go back home.
Very very bad service. We will never go by Paolo bus here after. NEVER TRAVEL BY PAOLO BUS. Atmaram Dolphin bus experience was very good I must mention here.