Paulo Travels — Complaint against Paulo courier service

I’m not sure if I can complaint against the courier service here, as I wasn’t getting a complaint website for that particular service. The courier service in Goa, margao(Gomes courier) is absolutely unprofessional. They charged me money for handling of the parcel but infact I had to go and collect it from the bus stand my self. I believe the bus came at 11am and I had to go to collect at 2pm. And they charged for nothing. Also their verbal communication to their customers is very rude. Pls forward this complaint to the respective authority if this is not the right place to raise the complaint. Thank you