Paulo Travels — deficiency in service

Sir, i along with my wife had traveled from panjim to pune on 12 feb by 8:30 pm bus, pnr[protected]. The bus broke down at 42 km from panjim at about 10:15 pm. As learnt from your staff, compressor of the bus which had been repaired during the day again failed. Though replacement bus was provided after about 2 hours of wait on the road side, but this was not multi-axle and had different layout so there was a chaos/ fight getting seats.
The bus finally reached 3 hours late and i reached late for work. Hope you appreciate the inconvenience caused to me and my wife.
The above is definitely deficiency in service which was caused due to avoidable circumstances.
As a compensation i would request you to provide refund of my ticket fare.