Paulo Travels — Different seat allocated and rude behaviour

Hi, we had traveled in paulo bus on 19th Dec. PNR:D7883GYB

We had booked tickets for seat number 1, 2, and 6. But we were forced to sit in seat number 1, 2, and 3. The way we were forced was very rude by bus operator.
He was rude to all other passengers as well and his slang was far from professional.
It was very bad experience and we will never travel by paulo travels again.

We also wanted to mention that many people were drunk in the bus and the bus operator also seemed to be drunk.