We had booked bus from Paulo Travels from goa to Pune in morning, Of the 2 busses available, Paulo Travels was one of them and we didn't had much clue about this Travels.
1. When we about to board the bus, staff rudely said you cannot keep luggage below the bus space for keeping luggage. He said you have to keep only below your seat.
2. Bus was very congested inside and most of space was occupied by ladders and not much space to sit comfortably for singular seats.
3. Bus was maintained dirtily and there were cockroaches spotted and mosquitoes flying around.
4. They stopped at a very unhygienic so called hotel which was not even like a dhaba, there were flies flying around, and the staff didn't seem clean neither neither hotel or bathroom. When we asked driver to stop next for evening or dinner at some good hotel they rudely replied we will stop only at such hotels which are suggested by Paulo travels.
5. There was an emergency and we needed to go for bathroom break . They rudely replied we can't stop now and we will only stop whenever we want to. They stopped for 1-2 mins whenever they wished for buying tobacco and were busy eating it with conductor.
6. They didn't stop any place for evening snacks neither for dinner and when we asked earlier as well to stop for dinner they said they will only stop at Pune and you can have dinner there once you reach. They also said, we also didn't had dinner. As if the customers were told by Travels that they wouldn't get proper lunch or dinner at all. Truly unacceptably behavior and rude treatment.
7. Also, above all this, when they were supposed supposed offload existing passengers who were hungry, tired and exhausted with such filthy and rude behavior of drivers and conductor they began to board new passenger's at Katraj and waited for 20 mins extra for one passenger who came late. They simply argued and didn't pay any attention to customers complaints or ask to first drop them.
8. We were forced to alight from the bus at Katraj itself before even reaching our desti and Swargate because of such delays and already bus was 1 hour late.
9. There were infant kids, aged people in the bus who didn't had any proper food or bathroom breaks.
10. I sincerely request customers forum to take strict action against Paulo Travels service and their drivers, conductor and all staff for such irregular practices followed and even ban/ blacklist them from running bus travel services and listed listed Google search, Makemytrip, Yarra, Goibibo etc.
Please find attached photo of bus and driver who were were rude to us.
We seriously felt our precious time, return journey which could have been smooth was simply wasted in arguments, being hungry and dissatisfied at the end.
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