Paulo Travels — Extra passenger been taken from pune

Address:

Thane, Maharashtra, 401202

I have no clue whether action will be taken but still want to keep the paulo travel owner aware of it:
M34 - goa to mumbai paulo travels on 15 dec 2016.. From last 1 hour 15 mins bus is just standing at pune, and letting people in whoever wants to go to mumbai, when asked to driver of the same, he says we are waiting for people who have booked, but one one person had booked the ticket remaining 12 person who was all without ticket... Is this service provide by paulo??? We as though become late due do bad road conditions and on top of it more than an hour of the bus stops just to ment money?? Who is responsible for it... Hope the higher authority rectify the same.. As these drivers are spoiling the name by this behaviour...