Paulo Travels — Harsh behaviour towards customer

Address:

403402

Hi I had a bus booking with Paulo Travels from Mumbai to Goa on 12th august 2016. The bus number GJ-05-AC-8898 was scheduled to arrive at Mumbai at 8 but it arrived at 9 instead. Nevertheless I didn't have much a problem as I didn't have any important work next day. But the behavior of the bus conductor was very aggressive. There were no facilities provided. And when I went on to take the blanket, the conductor became aggressive and refrained me from taking the blanket. Very pathetic and disgusting attitude was shown by Paulo travels towards their customer. I never expected such a reputed bus service to show such behavior with their customers. I do not recommend Paulo travels as an option for travel as they do not have the basic courtesy to deal with customers. Regret me booking a ticket with Paulo travels.